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Apple’s online services going down intermittently, DNS problem/hack likely culprit (Update: Mostly back)

Update: The bad DNS entries appear to almost completely be purged and it appears that Apple services are working correctly. 

[tweet https://twitter.com/RaceJohnson/status/443882675011469312 align=’center’]

Apple’s website and online stores are experiencing issues for many users, according to various tips and reports we’ve received across Twitter. Apple.com, iTunes, the App Store, and some other web services (but not all) are all reporting that they are unavailable.

Some services (like iMessage and Game Center) seem to be unaffected at the moment.

The problem appears to be DNS related and seems to only be affecting Google DNS (Update: and now even more) servers. Other name services are showing proper DNS entries for Apple.  It isn’t yet clear if Google’s DNS is to blame or if it is just the first to propagate what appear to be incorrect DNS entries.

The list below shows the IP addresses associated with the Apple.com domain name through a variety of name servers. The list indicates that Google and Speakeasy’s DNS servers are affected, while others have yet to propagate the new information.

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Comments

  1. Chris Denny (@dennyc69) - 10 years ago

    Yeah I’m seeing the issue here in Louisville, KY for sure

  2. Kees van der Bent - 10 years ago

    Just saw it while debugging my app: Sandbox receipt check failed. A few minutes later worked again.

  3. My 2 cents (@My2Cents_ch) - 10 years ago

    Trying to upgrade to iOS 7.1 since 1 hour. Downloads start, sometimes progresses quickly. Later predicts hours to complete the download and finally fails :-(

  4. rhkennerly (@rhkennerly) - 10 years ago

    propagating to Yahoo DNS now.

  5. Stephen J. Weber - 10 years ago

    Yep. Buggered here in Melbourne, VIC with OpenDNS.

  6. Mary Wickenhauser Shaw - 10 years ago

    this update totally crashed my phone, was told I would have to purchase a new one when mine is not even a year old totally hate hate hate apple and will never purchase any of their products again and am spreading the word as fast and as loud as I can…….