There are some companies so well-known for their less-than-stellar customer service that even a machine like Siri feels the need to offer its condolences when you need to get in touch with them. Try asking Siri for Comcast’s customer service number and that’s exactly the response you’ll get.

After spending somewhere in the ballpark of literally forever on the phone with Comcast today, it’s nice to see Siri showing a little solidarity.

Tellingly, this seems to be a Comcast-specific response. Use the same exact phrasing for competitor Time Warner and you’ll at least get some web search results, if not an actual phone number.


July 13

While Apple’s rumored Web TV service is expected to launch with new hardware and software later this year, Comcast has shown its cards on what it describes as an “experiment” to offer live TV streaming to its Internet subscribers without cable packages. Stream, a $15/month Xfinity add-on, will allow Comcast Internet subscribers to view live and on-demand streaming television from “about a dozen networks” including HBO and other major broadcast networks. expand full story

June 17


July 31, 2014

A report today from Streamingmedia.com points to evidence that Apple’s new Content Delivery Network is now live in at least the U.S. and Europe. The news follows a report in May that Apple was negotiating with ISPs in order to build out its own Content Delivery Network to move away from the third-party services it currently uses to distribute iTunes content, iCloud data, and software to customers. While the CDN isn’t yet delivering all of Apple’s content, the report notes OS X downloads are now coming from the new content delivery network and that Apple has made deals with Comcast and others to have 10x its current capacity: expand full story

May 28, 2014

April 8, 2014

There has been no shortage of indicators that a new version of the Apple TV set-top box is incoming. We reported last year and earlier this year that Apple is progressing on new Apple TV hardware that will include new content, such as an App Store or “Game Store,” references to a new model have appeared in iOS 7 code, and numerous other reports have said that a new box is incoming from Apple.

Today, a filing from Comcast and Time Warner Cable pitching their planned merger to the FCC references Apple’s development of a new set-top-box. Here’s the notable quote from the filing (via Daisuke Wakabayashi):

Today, Google competes as a network, video, and technology provider, and 8 out 9 of the next Google Fiber markets the company announced are in Comcast or TWC areas.  Apple tablets are viewing platforms for cable services even while Apple offers an online video service, Apple TV, and explores development of an Apple set-top box.  Microsoft just announced that it will feature ads on the Xbox One, creating a new video advertising platform.  And just last week, Amazon announced its own set-top box while it continues to leverage its unequaled sales platform and family of competitive tablets to promote its burgeoning Prime Instant Video business.

The bolded portion (emphasis ours) of the above quote says that Apple is exploring development of a new set-top box. The quote comes in context of the cable behemoths explaining why their merger is important amidst growing content competition from the likes of Apple, Google, and Microsoft. While it is possible that the companies are just speculating based on rumors about the next version of the Apple TV, several reports have indicated that Apple has been in direct talks with Time Warner Cable and Comcast regarding a new set-top box…

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March 23, 2014

The Wall Street Journal reports that Apple is now in talks with Comcast about the possibility of a collaborative television streaming service. The plan, according to the report, is for Comcast to provide preferential streaming treatment to an Apple-built set-top box like the existing Apple TV.

The service would allow subscribers to stream live TV shows as well as on-demand content provided by Comcast. The agreement between the two companies would allow Apple’s box to continue streaming smoothly even when other connections were bogged down by high traffic and bypass bandwidth issues.

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February 28, 2014

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Comcast Doesn't Give a F*CK from Tarik Ellinger

October 9, 2013


June 12, 2013

We didn’t get any updates to Apple TV at WWDC this week like some were hoping for, but yesterday Comcast–one of the cable companies that has been rumored to be in discussions with Apple over a new and improved Apple TV service– unveiled its next-generation cable box arriving this fall. On top of a brand new UI and platform dubbed “X2”, the company also gave us a look at its revamped iOS apps & a new controller with voice control features that will let you search by actor, show type, series, etc.

Comcast-X2-02While showing off a new slick UI with recommendations and brand new, customizable guide views, the company also showed off integration with apps such as Pandora, Rotten Tomatoes, and zeebox for ratings. Within the new apps section (shown at 16:40), we see integration with Facebook, Pandora, Instagram, Xfinity Home apps, and much more.

An interesting aspect of the presentation, Comcast CEO Brian Roberts noted that the company sees the new open platform as being an open architecture that would allow for a “family of boxes” and a family of personalized remotes. We’re not sure if that means the company has plans to integrate third-party hardware with its platform, like an Apple TV for example, but it’s clear Comcast has no plans on completely getting rid of its own cable box anytime soon. It also doesn’t look like Comcast is waiting around for Apple to revamp its TV service with apps and voice control, and we also got a quick look at the new X2 experience running on an iPad and iPhone (pictured right). expand full story

April 11, 2013

August 17, 2012

Following reports from The Wall Street Journal this week claiming Apple is in negotiations with cable TV operators for a new Apple TV set-top-box, today a report from Jefferies analyst Peter Misek claimed Apple’s much rumoured HDTV is “in full production”. The report is covered by Forbes and Barron’s.

While referring to the platform as iTV, Jefferies added Apple is planning to partner with Verizon and AT&T in addition to selling set-top-boxes for cable providers such as Comcast. According to the report, Apple will offer a “premium Apple television” offering content from Verizon and AT&T, as well as giving users an option for just a cable box for Comcast and possibly other cable operators.

Content for users outside of the US was not discussed in the report. Jefferies is now including 2 million iTVs in its model for early 2013 with an average sale price of $1,250.

Misek notes that recent data out of Sharp, Hon Hai and other specialty chemical and TV component suppliers support this.

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January 10, 2012

In September, leaked documents emerged revealing Comcast was working on a live TV streaming service for iPad called “AnyPlay and now the company announced the service will roll out today. To start out, AnyPlay will only be available to Xfinity HD Triple Play subscribers located in Denver and Nashville, but the company plans to roll out to additional markets “in the coming months”.

The service will be accessible through the current Xfinity TV app. Comcast revealed exactly how it works:

the AnyPlay device works the same as any other set top box in the home, but instead of delivering the incoming channel lineup to a television, AnyPlay delivers the lineup to the Wi-Fi router on the home network. The router then distributes the secure video signal to the iPad or Xoom over your home’s wireless network. So as long as your tablet is within range of the home wireless router, you can turn it into another television screen.

In related iPad video streaming news, Showtime announced the Showtime Anytime iPad app today that brings Showtime Anytime subscribers over 400 hours of content. The app appears to only be available to AT&T U-Verse and Verizon FiOS customers, but the press release does mention Comcast support “will be launched soon” and others will be added in the future.

Some of the content accessible form the app includes TV shows “Dexter,” “The Big C,” “House of Lies,” and movies “The King’s Speech,” “The Hurt Locker,” and “Inglorious Basterds.”  The company plans to launch an iPhone app for Showtime Anytime sometime early this year.

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December 7, 2011

The Apple discussion boards are starting to heat up with an issue related to users not receiving emails from particular domains sent to their me.com/ .mac accounts. The problem appears to specifically related to RoadRunner and Comcast domains, and is affecting users across the U.S.

The issue is related to me.com accounts being unable to receive emails from rr.com and comcast.com domains. One user reports being unable to receive emails from “hawaii.rr.com”, while others report the same for “tampabay.rr.com”, and “rochester.rr.com”. It appears Apple’s servers aren’t playing nice with the domain, although some users report receiving emails up to 24 hours late, which would indicate the domain isn’t being blocked entirely. Emails forwarded from one account, such as an rr.com account, to a .me account are apparently not affected.  There are a few mentions of the same issue for emails sent from Comcast.net as well.

Just today my boss’s emails stopped showing up in my inbox – online, in Mail, or on my phone.  I am able to send files to him.  He is sending and receiving emails.  The problem seems to be entirely between hawaii.rr.com (his email, time warner/roadrunner) and my .me/.mac mail account (neither work).  I am able to use my gmail account and my .me/.mac account just fine together.

At this point the problem seems to be inconsistent, but impacting a lot of users across the country nonetheless. Users in the Apple Support Communities report that Comcast claims it’s a “a .mac problem”, while one poster says rr.com has forwarded the issue to their engineering team. Most seem to believe it’s an issue on Apple’s end. We’ll keep you posted when Apple addresses the problem.
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September 23, 2011


MacRumors points to a new service by Comcast which appears to mirror the functionality of a Slingbox or EyeTV, allowing a cable box to ‘Sling’ the video to an iPod around the house.

Currently, Xfinity customers can use the Xfinity TV app to watch On Demand programming, search TV listings, and schedule DVR recordings.

There is no indication of release dates or availability, but AnyPlay will be available in limited markets at first, and spreading to all Comcast customers eventually.

This is in contrast to their current app which streams on-Demand video over the internet to iPads which are on Comcast IP addresses with adjacent cable service.  Other US cable companies like Time Warner and Optimum offer Apps which stream many channels.

Check the red area above right for why this isn’t going to be very fantastic.

If you want this kind of functionality right now, but not tied to a cable company and their stipulations (and the ability to stream to devices outside your home without an extra cost), look into Slingboxes or El Gato’s EyeTV.

January 5, 2011

You like movies? We like movies. We all like movies and now it seems Comcast has a super plan which means you’ll be watching huge amounts of video content on your iPad. Hooray! expand full story


November 15, 2010

Comcast is going to allow its members to sign into their accounts and do all kinds of DVR stuff from their iPads.  Great.  But here’s the interesting: eventually (December) customers can watch Comcast movies over the web on their iOS devices.  That’s not necessarily from their homes or on a Comcast network.

nWatch TV from the app – including premium cable channels such as HBO and Showtime. (This feature will be available in December.)

The Xfinity TV App is part of Comcast’s ongoing commitment to offer customers the ability and flexibility to watch TV on their terms. Last month, Comcast introduced XfinityTV.com so its 23 million customers can access their favorite shows – including premium content from HBO and Showtime – from a computer. Also, Comcast will launch several Android apps before the end of the year and soon follow with products for additional emerging platforms.

You can download the app here.

Here’s the interesting question: What if you just want to watch TV on your iPad and not pay for a cable line at home?  Is Comcast going to offer these types of customers (who might not even live in Comcast covered areas) a solution?  Update: a Comcast spokesperson says no.

That’s a shame because Comcast could prove to be a competitor to Hulu and give consumers more choice in watching videos online if this were the case. expand full story


According to the PayWall St. Journal (subs), The US government might make “playing nicely with companies like Apple” part of the conditions with which they will accept the merger of NBC and Comcast.  That might mean people not using Flash or outside of the US will be able to watch the video above!

Few observers expect either the Justice Department or the Federal Communications Commission to block outright the roughly $13.75 billion deal to purchase 51% of NBC Universal from General Electric Co. One reason: Because the two companies aren’t direct competitors, it’s harder to mount an antitrust challenge.

Both agencies, however, are likely to impose significant conditions to prevent Comcast from withholding, or threatening to withhold, NBC Universal’s programming from competitors, including companies that distribute TV shows and movies over the Internet, such as Apple Inc. and Netflix Inc., according to people familiar with the matter.

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May 12, 2010

This seems pretty exciting — it has already driven leading music industry blogger, Bob Lefsetz, to remark,


December 10, 2009


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