Apple already offers the best tech support from any computer company according to Laptop magazine, but with all the focus on mobile, its surely reassuring to know Apple also make the best desktop computers in the world, according to an unbiased independent UK survey.
Apple achieved a 94 per cent rating for customer satisfaction, an 85 per cent assessment for reliability and a four star ranking for tech support in a UK consumer research survey which crossed our desk today.
UK mag Which? has an international reputation as an unbiased title. It carries no advertising and offers no hidden agenda. In its most recent computing survey it asked thousands of Which? members how many problems they’d had with their machines, and what they thought of the tech support line....and Apple topped the pack by a country mile.
Which? states: “Apple gets an impressive 91 per cent in our customer satisfaction measure. It's also rated highly for support, earning a good overall rating. Apple Mac
are reliable too, with an above average reliability rating.”
Runner-up Sony achieved 80 per cent customer satisfaction, didn’t achieve a reliability score and won two stars for tech support. In third place PC maker Novatech came in with 79 per cent.
Interestingly, the survey is based on a sample of 384 Mac users. Dell’s 75 per cent customer satisfaction rating being based on 1,884 users - a fairly reliable guide in either case.
And probably well-timed as rumours claiming new Blu-ray-equipped iMacs are looming on Apple’s product road-map, likely for introduction this month, perhaps September.
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Comments
Yay go Apple wooo !
Yay go Apple wooo !
Apple should scrap Blu-Ray
Blu-Ray... Just another means to get people to re-purchase their media at twice the price!
Except that a Blu-Ray player
Except that a Blu-Ray player can play DVDs so you don't have to buy any media over again.
Except that Blu-Ray looks a lot better on a 1080p TV than all but the best (read: expensive) upscalers.
Except that Blu-Ray holds a ton more data than a DVD which was way batter for backup. There are advantages to disc-based backups over hard drives.
You better clean out the closet ...
and get rid of your 8 tracks, since you never bought them again on cassette, and then CD ... LOL!
Nobody twisting anyone's arm! I have "re-bought" music on CD that I had on LP or cassette - they wore out. I won't automatically be buying movies on Blu-Ray that I have on DVD, but I will for sure buy new movies that are filmed in this much better format. People will pay for a better experience. I have pretty much gotten rid of my VHS tapes. If I want to see them again, I'll buy'em again on DVD or Blu-Ray.
Besides, a 50GB optical backup could come in handy when the lightning strikes ...
looks like they want us to
looks like they want us to spend some more money...
games
Blu-ray iMac
Please let it be true.....and about time too.
Blu-ray is the best experience, and I can now get rid of my windows desktop and just use an iMac. :)
Where's the article link?
If I'm to believe this news then at least show me a link to the original article.
For Steve B "show me a link to the original article"
@Steve B
Are you new to the Internet Steve? The hyperlink is in the Article, How hard is is to Click on it and do some research?
Fact and Point of your post is to try to dismiss Apple's high score, You just blatantly throw out some pathetic statement of,
"If I'm to believe this news then at least show me a link to the original article"
Do yourself a favor next time, Read the Whole Article, Click on all the Hyperlinks and then post something that is worthy of a post, not some Apple Bashing show me the link or i wont believe it nonsense,
The Link is there for you to click, So Click it.
But to help you, here is the Link's from the original post of the article, those are called HyperLinks, And give you the proof and original article you blatantly dismissed as Unbelievable.
ht**://news.cnet.com/8301-13579_3-10305640-37.html
ht**://www.laptopmag.com/mobile-life/tech-support-showdown-2009.aspx?page=1
And Thanks for Playing.
Thanks for Playing Steve B (Point)
@Steve B
Are you new to the Internet Steve? The hyperlink is in the Article, How hard is is to Click on it and do some research?
Fact and Point of your post is to try to dismiss Apple's high score without proof Hmm....
Anyway Your Link is in the Article Steve B (Troll Alert)!!!!
"If I'm to believe this news then at least show me a link to the original article"
Do yourself a favor next time, Read the Whole Article, Click on all the Hyperlinks and then post something that is worthy of a post, not some Apple Bashing show me the link or i wont believe it nonsense that shows your incompetence or just plain trolling & Or Both.
First Sentence of Article, Hyperlink Located at that Location.
Click On It, & magically your Proof you asked for.
Hint First Line of Article with hyperlink;
Apple "ALREADY OFFERS THE BEST TECH SUPPORT" from any computer company according to Laptop magazine, but ...
And Thanks for Playing.