Jawbone’s CEO Hosain Rahman has published a blog post stating his deepest regrets for some of the issues the Jawbone Up has been having. Users have experienced the band not holding a charge or bricking completely. To make up for the problems, Jawbone is launching a return program December 9th that will allow users to get a refund for the product and even keep it — no questions asked. That’s right, you’re getting the Jawbone Up for free if you’ve already purchased it. The refund program will be located here. Jawbone has also decided to halt sales of the band.
Last week, we reviewed the Jawbone Up — the fitness band we leaked the details for in September — and gave it a pretty positive score, since ours hadn’t broken. The band gave us great results when it came to tracking our daily steps and sleep patterns. But for the customers who bought the band and saw that it was breaking, it was far from worth the $99. Luckily, Jawbone was exchanging defective bands.
CEO Rahman cites the issues with the band were specific capacitors in the power system that wouldn’t let the Up hold a charge for long at all. Here’s to version 2.0!
We’ve embedded the post after the break:
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