John Mayer giving up the tech support for his pops...
Mon, 07/28/2008 - 6:46pm — Quincy Pince-Nez
1716
If this is real (and it probably isn't) a lot of you can relate to the pains of tech support with less than knowledgeable parents. For a few minutes, you know what it is like to be John Mayer...meh.
"dad, go to the upper right corner of your screen and click on the magnifying glass icon. then type in Entourage. then press enter."
waaaaay too much trouble."
He tried to get his dad to go to the blue apple on the left and that failed. Not sure how a magnifying glass would have been. I think the stamps are the only way.
One of the biggest regrets of my life has been introducing my mom to a Mac. (Granted that Windows would have been far worse) I see John going through the same frustration that I have experienced on far too many occasions.
One suggestion for John - do what I finally did and buy your dad an Apple one-to-one subscription. (I am making the assumption that his dad is within driving distance to an Apple Store). Since I made said purchase, my Mom has scheduled weekly appointments at one of our local Apple Stores, and my tech support headaches have almost disappeared.
However...this was the type of pain i went through when my parents used a PC. A constant barrage of questions based around the differences between how it was working at home compared to my Mum's work machine.
Once i swapped them over to my old Mac everything became a lot easier.
Yes, there were initial queries about differences but now they know their way around iPhoto, Mail and, to some extent, OSX in general, they are fine.
My only recent problems were getting their printer setup again (how they like it) after upgrading them to a newer iMac and explaining why an email from my new email address didn't automatically go into a folder with my name on it.
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all he had to say...
really.. he could have said.
"dad, go to the upper right corner of your screen and click on the magnifying glass icon. then type in Entourage. then press enter."
waaaaay too much trouble.
Not so.
"really.. he could have said.
"dad, go to the upper right corner of your screen and click on the magnifying glass icon. then type in Entourage. then press enter."
waaaaay too much trouble."
He tried to get his dad to go to the blue apple on the left and that failed. Not sure how a magnifying glass would have been. I think the stamps are the only way.
that is great, classic.
that is great, classic.
here's what to do dad...
...unplug it and go to the library. at least if you break their machine I don't have to hear about it...
What's that whiny bitch
What's that whiny bitch saying about 'vultures' as she goes past?
Reason #1 why parental units
Reason #1 why parental units should never be given computers.
I am not alone!!!!!!!!!
One of the biggest regrets of my life has been introducing my mom to a Mac. (Granted that Windows would have been far worse) I see John going through the same frustration that I have experienced on far too many occasions.
One suggestion for John - do what I finally did and buy your dad an Apple one-to-one subscription. (I am making the assumption that his dad is within driving distance to an Apple Store). Since I made said purchase, my Mom has scheduled weekly appointments at one of our local Apple Stores, and my tech support headaches have almost disappeared.
Welcome to my world!!!
Man, if I had a dollar for everytime I had to help the older relatives with their windows problems,..
Been there!
However...this was the type of pain i went through when my parents used a PC. A constant barrage of questions based around the differences between how it was working at home compared to my Mum's work machine.
Once i swapped them over to my old Mac everything became a lot easier.
Yes, there were initial queries about differences but now they know their way around iPhoto, Mail and, to some extent, OSX in general, they are fine.
My only recent problems were getting their printer setup again (how they like it) after upgrading them to a newer iMac and explaining why an email from my new email address didn't automatically go into a folder with my name on it.
Much, much easier to support.