November 19, 2012

Seth Weintraub and Danny DeSilva contributed to this post.

Over the last few weeks, we’ve been posting links to a mysterious Apple refurbished store that appeared on eBay about a month ago and has been hiding in plain sight ever since. Labeled only “Refurbished Outlet” with hidden corporate information and nothing in the way of contact information or a traceable backend, the store gets impressive 99.7-percent positive reviews from buyers. But, there is no information on where devices are coming from.

We thought Apple might be testing the waters to sell refurbished products directly to customers through eBay, and it seems that’s exactly what is happening. We discovered that this is in fact an Apple-run Store within eBay. It is in trial, and it could open the door to much bigger things. No one would go on the record at eBay, however.

Aside from the image fonts above, which are an uncharacteristic wreck, there are many telltale signs of Apple’s direct involvement. Just like Apple’s own refurbished products, the “refurbished outlet” products all have the following:

  • Full one-year warranty
  • Returned to like-new condition
  • iPads/iPods include a new battery
  • Received complete burn-in testing
  • Original OS re-installed
  • Repackaged with manual and cable
  • Final quality inspection by Apple

The prices on the products are also identical to the Apple Store’s refurbished prices across the board (below) expand full story


A flurry of users on Twitter and CNET report that the newest Mac Mini released last month is unable to update to the latest version of OS X Mountain Lion, 10.8.2. The update is unavailable through the App Store’s Software Update feature after Apple pulled it for an unknown reason on Friday. Additionally, users received an error when trying to install the update manually through the manual installer made available by Apple. OS X displays an error message of  “Error: OS X Update can’t be installed on this disk. This volume does not meet the requirements for this update.” Customers on the Apple Support Communities also voiced their concern.

The cause of the error is unclear, but what is clear is that for some reason a special version of OS X 10.8.2 is required for the Mac Mini (like the one that was pulled on Friday). Apple doesn’t explain why a special version is needed—perhaps it boils down to the new Fusion Drive that is also set to ship with the new iMac later this month—or why it pulled the update from the App Store on Friday. The best option for 2012 Mac Mini owners now is to stick it out on 10.8.1, because as Twitter user Gerald explained it, the update still didn’t work “after 5 hours and 4 reinstalls.”

There is no word on when the new version of OS X 10.8.2 will be released for Mac Mini owners or if they’ll have to stick it out until 10.8.3. We reported on Friday that Apple will soon release a build of 10.8.3 to early testers soon, and the Cupertino, Calif.-based company will provide new information about the 10.8.3 build during the week of Nov. 26.

Update: Additionally, we learned the update has also been pulled for the 13-inch Retina MacBook Pro and latest iMac…suffering the same issue as the Mac Mini.

Update 2: Apple has released a supplemental update to address the issue.

expand full story


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