Apple today has informed employees of significant changes to how iPhones are sold via AT&T and Verizon Wireless, according to sources. As we reported last month, Apple has indicated that iPhones sold via AT&T at both physical Apple Retail Stores and on the Apple Online Store will move exclusively to Next financing plans this month, in June. This means that a customer who wants to buy a new iPhone on AT&T will no longer be able to do so on a subsidy…
Apple Retail ▪ June 1
For the month of June, Apple is giving a small boost to its trade-in price values for the iPhone 4S, iPhone 5, and iPhone 5S, according to Apple Store sources. Using the Reuse and Recycle program, a customer can bring in an older iPhone model and receive gift card credit toward the purchase of a newer iPhone. Likely in order to spur some new iPhone sales this month, Apple is offering the following improvements to its trade-in pricing:
Apple Retail ▪ April 30
As we reported would happen earlier this week, Apple this evening has updated its Apple Store app with support for Watch. From the app, users can get real-time order status updates, initiate the process of picking up an order, make and search for Genius Bar appointments, and discover events and workshops taking place in nearby Apple Stores.
Apple Retail ▪ March 25
Apple will begin rolling out an iPhone trade-in program in China in the near future. The option may become available in stores as soon as March 31st, allowing Chinese users to take advantage of the program that has helped boost iPhone sales in several countries already, including the United States, Canada, Australia, France, Germany, Italy, Spain, Switzerland, and the Netherlands.
Chinese retail employees will determine the condition of the phone being traded in, and offer Apple Store credit to customers, Bloomberg reports. Devices that are traded in will be sold to Foxconn by Apple. The manufacturing partner will then make any necessary repairs and resell them through its own online outlets:
Apple Retail ▪ March 10
Apple Retail ▪ March 6
In order to further personalize the Apple Watch sales experience, Apple is positioning its retail employees to learn more about its customers in order to help them make an even better Apple Watch purchasing decision. Apple today sent a memo to retail employees that summarizes feedback from 16 retail store employees who helped show off the Watch during Paris Fashion Week at Parisian boutique Colette in September 2014. The most notable piece of advice:
Helping customers buy a watch means you need to understand them more. You need to know about their life, their activities, and [needs]… Be prepared to ask permission to interact closely with people.
While this statement may seem like Apple wants its employees to get overly personal with potential Apple Watch customers, some of these questions are appropriate in light of the Apple Watch’s feature set. Depending on these answers, employees will be able to better steer customers toward different Apple Watch collections. For example, a person focused on outdoor activities may want the Sport version, while someone constantly at high-profile events may want a stainless steel or gold model…