Apple Retail ▪ April 30

As we reported would happen earlier this week, Apple this evening has updated its Apple Store app with support for Watch. From the app, users can get real-time order status updates, initiate the process of picking up an order, make and search for Genius Bar appointments, and discover events and workshops taking place in nearby Apple Stores.

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Apple Retail ▪ March 25

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Apple will begin rolling out an iPhone trade-in program in China in the near future. The option may become available in stores as soon as March 31st, allowing Chinese users to take advantage of the program that has helped boost iPhone sales in several countries already, including the United States, Canada, Australia, France, Germany, Italy, Spain, Switzerland, and the Netherlands.

Chinese retail employees will determine the condition of the phone being traded in, and offer Apple Store credit to customers, Bloomberg reports. Devices that are traded in will be sold to Foxconn by Apple. The manufacturing partner will then make any necessary repairs and resell them through its own online outlets:

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Apple Retail ▪ March 10

Apple Retail ▪ March 6

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In order to further personalize the Apple Watch sales experience, Apple is positioning its retail employees to learn more about its customers in order to help them make an even better Apple Watch purchasing decision. Apple today sent a memo to retail employees that summarizes feedback from 16 retail store employees who helped show off the Watch during Paris Fashion Week at Parisian boutique Colette in September 2014. The most notable piece of advice:

 Helping customers buy a watch means you need to understand them more. You need to know about their life, their activities, and [needs]… Be prepared to ask permission to interact closely with people.

While this statement may seem like Apple wants its employees to get overly personal with potential Apple Watch customers, some of these questions are appropriate in light of the Apple Watch’s feature set. Depending on these answers, employees will be able to better steer customers toward different Apple Watch collections. For example, a person focused on outdoor activities may want the Sport version, while someone constantly at high-profile events may want a stainless steel or gold model…

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Apple Retail ▪ January 26

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Last week Apple posted a video showing how the calligraphy mural painted at one of its upcoming Chinese retail outlets was created just days before that store opened to the public.

Today the company has posted a new video of a second mural, this time at its new Chongqing location. The store features a unique cylindrical entrance, and Apple commissioned two artists—a China-based painter and US-based photographer—to collaborate on the artwork.

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Apple Retail ▪ January 23

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Apple has made yet another key hire from the fashion industry: Chester Chipperfield, the Vice President of Digital and Interactive Design at Burberry. Chipperfield was “responsible for User Experience and Digital Design for all channels” and was “highly involved in digital retail initiatives” at Burberry, according to his LinkedIn profile. He confirmed the move to Apple on his profile as well as on Twitter

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