Taiwan

[youtube=http://www.youtube.com/watch?v=SgXUh1HrYOw]

TheNextWeb reports that Apple has begun returning the $299 purchase price of Final Cut Pro X to customers who are unsatisfied with the product’s features and capabilities.  Cupertino has begun issuing refunds to those who have filed an official request using Apple’s Mac App Store Customer Service form.

Some customers have received sympathetic email responses from Apple support staff, including:

“Moving forward, I understand that you are not satisfied with the app “Final Cut Pro”. I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today. In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase.

Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final.”

This is an interesting gray area because Mac Apps purchased through the Mac App Store aren’t usually up for return so long after they are purchased (unless you re in Taiwan).  Whereas boxed software, especially Pro level stuff, usually has a longer guarantee even if there are restocking fees.
Expand
Expanding
Close

We haven’t gotten official word on this but the Economic Times of India is reporting that Apple changed its return policy on Apps from minutes to 7 days.  We reported earlier this month that Taiwan gave both Apple and Google two weeks to comply withits consumer protection mandate.

An official said the lack of a return and refund mechanism violated the Consumer Protection Act. In an example of the problem the city government is trying to prevent, Yeh cited a case of software bought on Apple Store on Thursday that did not work, but left the buyer without recourse.

It appears that Apple has complied (Google, less so):
Expand
Expanding
Close

scene from Foxconn explosion

According to the WSJ, Foxconn has suspended production across many of its plants in China for two days while the government investigates the explosion that killed three people and injured many more.

Hon Hai Precision Industry Co., a Taiwan-based company better known by the trade name Foxconn that operates dozens of factories across China, said it closed all of its workshops that handle polishing for electronic parts and products pending further inspections.

At issue appears to be the flammable aluminum dust that comes from polishing parts like the iPad 2’s aluminum back.  A student group out of Hong Kong called Sacom published a report on the dangers of flammable airborne aluminum dust in a report on May 6, saying workers complained about inhaling the dust and about poor ventilation. It isn’t clear whether the workshops referred to in Sacom’s report include the site of the accident.

The news is another setback for Foxconn, which is barely past a recent outbreak of public suicides.

Should the Chengdu production capacity not be restored anytime soon, Hon Hai may have to hire more expensive labor in Shenzhen, said Arthur Hsieh, an analyst at UBS.

While Foxconn has dominated the contract manufacturing industry until now, analysts say Hon Hai competitors like Singapore’s Flextronics Inc. and Taiwan’s Quanta Computer Inc. could try to woo some of its customers, including Apple.

The prospective plant closures and their affect on Apple’s iPad were assessed by Digitimes earlier today. 
Expand
Expanding
Close