Official — We love our Macs

Say what you like about Apple, but when push comes to shove part of the reason for its success is that at heart, consumers love their Macs.

The table shows us the results of an American Customer Satisfaction Index survey which showed Apple totaled a 86, (up from 84) out of 100 for the past 12 months. The company has hit a new high in customer satisfaction.

To be fair, competitors appear to have ramped up their game, PC satisfaction has increased across the board, but right now consumer are happier than they’ve ever been with their computers.

“The biggest asset Apple has had for a long time is its commitment to innovation,” said David VanAmburg, managing director of ACSI

HP, Dell, Acer and other PC makers also achieved higher ratings this year than they did in 2009: They all tied with a satisfaction rating of 77.

FTC: We use income earning auto affiliate links. More.


Check out 9to5Mac on YouTube for more Apple news:

You’re reading 9to5Mac — experts who break news about Apple and its surrounding ecosystem, day after day. Be sure to check out our homepage for all the latest news, and follow 9to5Mac on Twitter, Facebook, and LinkedIn to stay in the loop. Don’t know where to start? Check out our exclusive stories, reviews, how-tos, and subscribe to our YouTube channel

About the Author