Skip to main content

A fix for Apple Pay bug displaying incorrect card designs is on the way

A fix for a bug in Apple Pay that causes credit cards from Chase and others to not display the correct physical card design is being worked on, according to sources close to the situation.

There have been a few hiccups for the launch of Apple Pay this week as the company works to quickly roll out support for additional banks and card types. In addition to some glitches causing users to be overcharged and many unsupported card types, a number of users have noticed that the physical card designs for some cards aren’t displayed correctly in the Passbook app when added to Apple Pay. Instead users are presented with a generic card design and the issuing bank’s company logo, which can be confusing for users with multiple cards from the same bank (pictured above).

Readers have reported the issue with cards not displaying correctly for Visa cards through both Chase and Citi as well as co-branded cards through several other banks. In some cases the cards don’t even have a description of the card type and only the card number to distinguish between cards from the same bank.

For users having issues adding cards from supported banks, yesterday we detailed that many card types, such as corporate cards, are still not supported through some of Apple’s initial launch partners.

FTC: We use income earning auto affiliate links. More.

You’re reading 9to5Mac — experts who break news about Apple and its surrounding ecosystem, day after day. Be sure to check out our homepage for all the latest news, and follow 9to5Mac on Twitter, Facebook, and LinkedIn to stay in the loop. Don’t know where to start? Check out our exclusive stories, reviews, how-tos, and subscribe to our YouTube channel

Comments

  1. zhaoxuansun - 9 years ago

    Those cards appear to be the old design…

  2. jrox16 - 9 years ago

    Minor problem… but I’ll be happy when Target, Jewel, Jimmy John’s, Panda Express, and Starbucks accept Apple Pay in-store and gas stations accept it at the pump.

    • If any of these places accept NFC/Touchless payments then you can use Apple Pay there ;)
      Apple Pay even already works outside the U.S. provided you have an American credit card.

    • Chris Sanders - 9 years ago

      Target already accepts ApplePay.

      • jrox16 - 9 years ago

        Not in the store as far as the internets have listed it, just in the app. But this part continues to confuse me since it still seems that a retailer needs more than just an NFC reader, otherwise, the list of Apple Pay accepting stores should be far longer.

  3. aeronperyton - 9 years ago

    If this isn’t the definition of a first-world problem, I don’t know what is.

    • Zaph - 9 years ago

      You do know the definition of first-world right?

      • Cris McRae - 9 years ago

        Apparently you don’t understand what he said.

  4. Andrew Messenger - 9 years ago

    Seriously? Generic card design is a “bug?”

    • jrox16 - 9 years ago

      It’s Apple…. if people stupidly sit on their phones and then find them bent from their big asses, it’s deemed a bug and Apple’s fault.

  5. Chad (@mister_reardon) - 9 years ago

    just wait for the massive credit card and account hacks to come with this new service. People will be kicking themselves in the ass.

    • thisisasticup - 9 years ago

      you’re an idiot, it gives you a unique cc number for apple pay.

    • taoprophet420 - 9 years ago

      The service is new the technology isn’t. It uses Visa’s token system, the secure onclave works just like the chip in an EMV card, NFC is same as always and Touch ID is used to make sure it is you making the purchase. All the technologies are proven.

      The only thing new is the seamless way Apple Pay uses those technologies.

    • Mike Murray - 9 years ago

      Says the guy who obviously knows nothing about how this tech works. Apple pay uses a tokenized credit card number. IF you could figure out a way to get that number, you still don’t have my credit card number, because it is never stored OR transmitted by Apple Pay. Now go troll somewhere and use your Google Wallet, which DOES store and transmit your REAL credit card number.

    • jrox16 - 9 years ago

      This will be far harder to hack than traditional systems we’ve been using, so what’s your point?

  6. PMZanetti - 9 years ago

    Used ApplePay at Walgreens for the first time, and was surprised and disappointed that I had to enter my Pin number (since my Default card is my Debit Card). Seems like there is little reason to still require this.

    • Chris Sanders - 9 years ago

      Walgreens wants you to go through the 12 screens asking you to donate money to an array of charities.

      • PMZanetti - 9 years ago

        Which I also had to do, and thats up to the merchant….but the Pin number thing bothered me.

    • jrox16 - 9 years ago

      Well using your debit card is likely the problem. Use a credit card and you won’t have to enter a pin number. I would never ever use a debit card anyway, if that were hacked, no matter how hard it is to do, you’ll lose all your money and it’ll be weeks until the bank puts that money back after their investigations. If a credit card is hacked, the charges are not your problem. My wife learned this the hard way, a restaurant waiter must have stolen her debit card number and then $700 was withdrawn from her bank account. Never use debit cards to pay for things.

  7. crichton007 - 9 years ago

    If this is the worst thing that happens as part of the rollout of Pay then things are good. (And yes I’ve read about triplicate charges for some purchases but based on those same reports Apple fixed that with some server-side changes).

    TL;DR: move along, there’s nothing to see here.

    • jrox16 - 9 years ago

      It’s pretty great rollout so far with relatively minor issues for such a large service. I already used it at Subway yesterday and it was fast and seamless, and no problem with billing. Love how it works, didn’t even have to unlock the phone, just held Touch ID for 2 seconds next to the reader, done. Another win for Apple, just hope more stores get on the bandwagon.

  8. Taste_of_Apple - 9 years ago

    Good they’re fixing it asap.

  9. Love how many Americans all seem to walk around with loads of cards. Definitely the culture of debt in full swing!

  10. randyrrobbins - 9 years ago

    The look of the cards is a major problem for me I have many duplicate cards such as capital one it should be silver colored not blue and say classic platinum and than platinum those are two different cards that look really alike

  11. Jeremiah House - 9 years ago

    Is there any kind of update on this? My card designs are still not reflecting the physical card.

Author

Avatar for Jordan Kahn Jordan Kahn

Jordan writes about all things Apple as Senior Editor of 9to5Mac, & contributes to 9to5Google, 9to5Toys, & Electrek.co. He also co-authors 9to5Mac’s Logic Pros series.