Fitbit issues recall of Force fitness tracker and stops sales over skin irritation complaints
Fitbit, the company behind popular iPhone-connected fitness tracking wearable Fitbit Force, today announced a recall of the product due to complaints of skin irritation from users. Instead of the refund or replacement it was offering customers previously, it will now stop selling the Force and conduct a voluntary recall while it investigates the problem with medical experts. The company said in its statement today that only a small number of users have experienced the skin irritation and that “affected users are likely experiencing an allergic reaction to these materials.”
Fitbit also mentioned that it’s working on a “next-generation tracker and will announce news about it soon,” so it remains to be seen if Force will ever return. The full statement from Fitbit and more info on the recall is below (via TechCrunch):
We wanted to provide an update on our investigation into reports we have received about Force users experiencing skin irritation.
From the beginning, we’ve taken this matter very seriously. We hired independent labs and medical experts to conduct a thorough investigation, and have now learned enough to take further action. The materials used in Force are commonly found in many consumer products, and affected users are likely experiencing an allergic reaction to these materials.
While only a small percentage of Force users have reported any issue, we care about every one of our customers. We have stopped selling Force and are in the process of conducting a voluntary recall, out of an abundance of caution. We are also offering a refund directly to consumers for full retail price. We want to thank each and every member of the Fitbit community for their continued loyalty and support. We are working on our next-generation tracker and will announce news about it soon.
For additional information, please contact our support line at: 888-656-6381, or visit http://www.fitbit.com/forcesupport.