Verizon Wireless Stories October 18, 2012

Verizon has reported its Q3 2012 earnings this morning with “a third consecutive quarter of double-digit percentage growth.” The nation’s second-largest carrier claims it experienced $29 billion in total operating revenue (3.9-percent gain over last year) and sold 6.8 million smartphones in total for the third quarter. Of the 6.8 million, Verizon reported selling 3.1 million iPhones. Just over one-fifth (or roughly 651,000) of those were the iPhone 5 that saw supply constraints. To compare, during Q2, Verizon sold 2.7 million iPhones.

The carrier also shed more light on its aggressive LTE rollout across the country. Its LTE service is now available to 250 million people in 419 markets across the United States. Furthermore, on the company’s earnings call, CFO Fran Shammo reiterated that its new Share Everything data plan has been “successful and well-received.”

You can find the press release below for specifics:  expand full story

Verizon Wireless Stories September 6, 2012

Verizon Wireless Stories August 23, 2012

J.D. Power and Associates is out with the second half of its 2012 “U.S. Wireless Network Quality Performance Study”, and Verizon once again come out on top for network performance in five of the six regions included in the report. Only second to U.S. Cellular in the North Central region, Verizon posted the best overall network performance among the other carriers in the remaining regions based on 10 key problem areas that could impact the customer experience.

For a 16th consecutive reporting period, Verizon Wireless ranks highest in the Northeast region. Verizon Wireless achieves fewer customer-reported problems with dropped calls, initial connections, transmission failures and late text messages, compared with the regional average. Verizon Wireless also ranks highest in the Mid-Atlantic, Southeast, Southwest and West regions… U.S. Cellular ranks highest in the North Central region for a 14th consecutive reporting period. Compared with the regional average, U.S. Cellular has fewer customer-reported problems with dropped calls, failed initial connections, audio problems, failed voice mails and lost calls.

The study also covered the customer experience specifically for data-related problems. Not surprisingly, LTE device users experienced significantly less issues than older 3G devices like the iPhone:

The study finds that the number of data-related problems, especially those related to slow connection speeds, is significantly lower among customers using 4G LTE-enabled devices than among those using devices with older 3G/4G technology standards, such as WiMAX and HSPA+… For example, among customers with 4G LTE-enabled devices, the problem incidence for excessively slow mobile Web loading is 15 PP100, compared with the industry average of 20 PP100. Furthermore, the overall problem incidence for excessively slow mobile Web loading is even higher among customers with WiMAX and HSPA+ technology

Based on responses from over 26,000 U.S. wireless customers, the report explained how network performance was calculated: expand full story

Verizon Wireless Stories July 18, 2012

Verizon extends 4G LTE to 33 new markets, touts more coverage than competitors combined

Verizon Wireless plans to expand its 4G LTE coverage tomorrow to 33 new U.S. markets. The carrier will then boast 337 LTE markets, which places it ahead of competitors by a wide margin, and it hopes to reach 400 total by the end of 2012. Verizon also announced it is broadening coverage in 32 existing markets.

Check out the list below (via Verizon Wireless): 

  • The 33 new markets: El Dorado/Magnolia and Russellville, Ark.; New London County, Conn.; Fort Pierce/Vero Beach and Melbourne/Titusville, Fla.; Columbus and Rome, Ga.; Burley, Idaho; Mattoon, Ill.; Anderson and Muncie, Ind.; Manhattan/Junction City and McPherson, Kan.; Lafayette/New Iberia, La.; St. Joseph, Mo.; Bozeman/Livingston, Kalispell and Missoula, Mont.; Goldsboro/Kinston, Roanoke Rapids and Rocky Mount/Wilson, N.C.; Zanesville, Ohio; Meadville and Punxsutawney/DuBois/Clearfield, Pa.; Orangeburg, S.C.; Sherman/Denison, Texas; Cedar City and Logan, Utah; Rutland/Bennington, Vt.; Lynchburg and Winchester, Va.; Bellingham, Wash.; and Beckley, W.Va.
  • The 32 expanded markets: Mobile, Ala.; Los Angeles, San Diego and San Francisco, Calif.; Washington, D.C.; Fort Lauderdale, Miami and Sarasota/Bradenton, Fla.; Hilo, Honolulu and Kahului/Wailuku/Maui County, Hawaii; Blackfoot/Idaho Falls/Rexburg, Idaho; Peoria, Ill.; Indianapolis, Ind.; Wichita, Kan.; Baton Rouge, La.; Baltimore, Md.; Kansas City and Springfield, Mo.; Akron, Cleveland, Columbus and Toledo, Ohio; Allentown/Bethlehem, Harrisburg and Scranton/Wilkes Barre, Pa.; Columbia and Greenville/Spartanburg, S.C.; Provo/Orem and Salt Lake City/Ogden, Utah; Fredericksburg, Va.; and Seattle, Wash.

“With more markets than all other U.S. wireless providers combined, our customers are the first to learn of the great advantages of the Verizon Wireless 4G LTE network for streaming video, downloading files, uploading pictures and so much more, at consistently reliable fast data speeds,” said Verizon Wireless’ Chief Technical Officer Nicola Palmer.

Apple’s new iPad supports 4G LTE networks in the U.S. and Canada. The upcoming new iPhone is expected to feature LTE capability too.

This article is cross-posted on 9to5Google.

Apple online store adds text message notifications for order status updates

The Apple online store went down last night for a short while. It appears Apple made some minor tweaks, including the ability to receive text message notifications on orders. Apple is now displaying the following text in several sections of the online store in at least Canada and the United States: “Now get order status updates by text message.”

Apple explained on its website that the new feature is an option during the checkout process, and it is available to the following supported carriers: Alltel, AT&T, Boost Mobile, Cricket, Nextel, Sprint, T-Mobile, U.S. Cellular, Verizon Wireless, and Virgin Mobile USA.

Apple Notifications is a text-message-based alerts service designed to keep you up-to-date on your shipment and/or pickup notification status. In addition to standard email notifications, you can also request text message updates when you’re in Checkout. The number of messages you’ll receive will vary depending on the orders you placed.

What to Expect

Once your order ships, or is available for pickup, we’ll send you a text message. The text message will include your order number and a link to online Order Status. Texts are sent between 8:00 a.m. and 9:00 p.m. in your time zone.

How to turn off text notifications:

To stop receiving text notifications, simply reply STOP to the text message. Texting HELP to 83372 will give you additional information.

(via CultofMac & AppleBitch)

Verizon Wireless Stories June 28, 2012

Verizon Wireless launches Share Everything plans

Verizon Wireless’ Share Everything plans go live today.

Current Verizon customers can upgrade, but new customers must choose a Share Everything plan. Verizon is scrapping the family plans and individual tiered plans for incoming subscribers, because the new options provide unlimited talk, unlimited text, and shareable data with pricing based on how much data is consumed.

Unlimited plans are not profitable for Verizon, which stopped offering unlimited data last year, due to growing smartphone usage clogging the carrier’s pipelines. The new standard is quickly becoming 4G LTE, so Verizon is likely trying to capitalize on every bit of data funneled through its network.

Verizon’s new strategy is the first of its kind in the U.S. It notably allows users to share data with up to 10 devices through a single account, but users can also fly solo with plans starting at $30 for 2 GB of data.

Visit the Share Everything website for all the details, or check out the full price sheet at Verizon’s Share Everything Calculator page.

Cross-posted on 9to5Google.

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