September 18, 2013

sat

The American Customer Satisfaction Index saw Apple take the top spot in the personal computers category for the 10th year running, with its score of 87 a full eight points higher than the industry average. Apple, which scored one point higher than last year, has topped the ranking since 2004.

The ACSI includes tablets in its ‘PC’ category, so the scores reflect both Mac and iPad. Factors feeding into the scores include customer expectations pre-sale, perceived quality, perceived value, customer complaint incidents and customer loyalty.

The iPhone took the top slot in the JD Power customer satisfaction survey for the ninth consecutive time back in March, and both iPhone and iPad even managed to beat Samsung on its home turf of South Korea.

Morgan Stanley is estimating that iPhone sales for Q3 (Apple’s fiscal Q4) will hit 34.5M, 28 percent higher than the 26.9M sold in the same quarter last year, reports Fortune.

Apple had only just begun taking iPhone 5C pre-orders Sunday when Morgan Stanley’s AlphaWise Smartphone Tracker closed the books on Q3 2013, but the survey had already registered a bump in buyer interest in the company’s line of smartphones …  expand full story

9to5toys 

September 17, 2013

On the eve of iOS 7’s release, as iPhone and iPad users eagerly prepare their devices to receive the latest software, tech publications across the web have began releasing their reviews of the totally redesigned operating system from Cupertino.

iOS 7 is a complete overhaul of the system, throwing out just about every visual element from previous iterations and building on a new system of whitespace, transparency, and motion. The beta release was met with mixed reviews from users ranging from utter delight to sheer horror. After six betas over the past three months, Apple has made more than a few changes to the original design; but is it enough to win over critics? Keep reading to find out in our iOS 7 review round-up.

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