New research confirms Macs have 33 per cent fewer problems than Windows PCs in a business environment – and that it’s easier to resolve Mac problems than those with Windows.
Nucleus Research has been conducting an in-depth study on Mac versus PC in the enterprise. Ian Campbell, CEO of the company, writes: "We’ve been investigating the ROI from Macs versus PCs in the business environment. I was reviewing the data from a case study one of our analysts is completing and the results are interesting."
He continues: "This particular company has approximately 1700 employees with a mixed environment of PC users and Mac users. Here’s the interesting data point: On a per user basis, for every 3 trouble tickets the help desk opens for PC users they only open 2 for Mac users. In addition, the Mac trouble tickets are closed 30% quicker. To net it out, in this company the Macs have 1/3 fewer problems and the problems are solved a lot quicker."
While the CEO freely admits the data only comes from one company, he calls it a "fair comparison of sophisticated users in a roughly balanced Mac versus PC environment."
The researchers are investigating numerous similar deployments, and will publish additional findings as and when case study work is complete, Campbell said.
The cost of investment is higher for Windows, too, as Computerworld suggested last year when it found that the true cost to put together a BTO Dell laptop to be as well featured as a MacBook Pro cost $650 more from Dell than the equivalent Apple laptop.
Apple’s .Mac service saw some severe outages last night, as rumours the company plans a service upgrade continue to gather intensity.
Today’s highlights include: iPhone Q1 marketshare impacted as RIM, others engage in pre-3G model fight back, IDC explains; Adobe gets agile with Acrobat; Steve Jobs safe from options fall-out; Safari and Mac usage up; and Intel pushes WiMax and Centrino 2 at Computex. Oh yeah, Microsoft tells Windows users to avoid Safari, citing S.E.C.U.R.I.T.Y., because Windows is so incredibly secure without the Apple browser (yeah, right..).


All this talk that .Mac’s 
Here in the land of Mac we’ve been gleefully wishing May out of the way as we wait in excitement for Apple CEO Steve Jobs’ keynote session at WWDC this year – we all hope the company will announce the next-generation iPhone during the event.
Around the Web it’s kind of quiet really, essentially what’s emerging today includes: Apple prepares to upgrade .Mac; Steve Jobs is an iPhone inventor; a series of sync solutions for Macs and various devices have appeared; some Web sites think Apple may have filmed an iPhone commercial in a New York retail store; and Apple plans its biggest ever student promotion in the US.









On strength of the multiplicity of soon-available applications, Apple will sell 20 million iPhones by the end of 2009, selling another 10 million in 2010, says Goldman Sachs.
New York State Supreme Court Judge Joseph Teresi r