Fujitsu warns ScanSnap owners not to use scanners with Sierra until major bug fixed [Updated]

Update 2: Fujitsu now has a fix for the main issue for five scanners, available as an app update. A fix for the remaining four scanners is scheduled for October 17. It does not yet know when a fix will be available for editing PDFs of existing affected scans, but says that it is committed to providing this. Full details can be found on the company’s blog.

Update 1: Fujitsu has updated its advice after narrowing down the issue to some much more specific circumstances. The issue appears to be a bug in Sierra, which the company expects to be fixed in an update in mid-October.

  1. Do not use [ScanSnap Organizer], [ScanSnap Merge Pages], or [CardMinder]
  2. Do not use Excellent mode when scanning A3 (11.7 in. x 16.5 in.) documents No image data will be lost nor any blank pages produced when content that has been scanned in the A4 (8.3 in. x 11.7 in.), Letter (8.5 in. x 11 in.), Legal (8.5 in. x 14 in.), or smaller sizes is saved.
  3. Do not select the following functions in either Quick Menu or Application
    • [Scan to Print]
    • [Scan to Evernote (Document)]
    • [Scan to Evernote (Note)]
    • [Scan to Google Drive]
    • [Photographs]

Fujitsu has taken the rather extreme step of warning owners of its entire ScanSnap scanner range to cease using the device if they are on macOS Sierra until a major bug is fixed. The bug can result in scanned pages being turned into blank pages, and even existing scanned pages can be deleted in some circumstances.