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Apple Support website down for some users with persistent ‘Invalid URL’ error

The Apple Support website is experiencing an outage for some users today. It’s unclear how widespread the problems are, but affected users are seeing an “Invalid URL” error when trying to access any “support.apple.com” link.

This problem isn’t affecting everyone, but there are complaints on Twitter, and some of us here at 9to5Mac are also experiencing the outage. Affected users say that they get this “Invalid URL” error message every time they try to visit Apple’s Support website.

Apple operates a System Status webpage that shows the status of its various different online and cloud services. As of right now, that webpage hasn’t been updated to acknowledge any sort of outage.

This is a particularly frustrating bug for users who are trying to seek out immediate support for their Apple devices. Basically: “Can’t visit Apple Support to get help with issues accessing Apple Support.”

Are you having any problems with Apple’s website today? Let us know down in the comments. We’ll be sure to update this post if Apple acknowledges the outage.

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Avatar for Chance Miller Chance Miller

Chance is the editor-in-chief of 9to5Mac, overseeing the entire site’s operations. He also hosts the 9to5Mac Daily and 9to5Mac Happy Hour podcasts.

You can send tips, questions, and typos to chance@9to5mac.com.

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