Skip to main content

Users finding first-generation Apple TVs unable to connect to iTunes Store

Image (1) apple-tv_0.jpg for post 20965

Some users of the first version of Apple’s set-top box are reporting that their devices are suddenly unable to connect to the iTunes Store, according to a 19-page discussion thread (via MacRumors) on Apple’s support website. A backend change is likely responsible for this problem, though Apple hasn’t yet clarified whether this is a permanent change or a temporary glitch.

The issue was first reported three days ago, with new reports coming in every day since. Thus far no one has been able to find a remedy. At least one user in the thread notes that his Apple TV is working fine while connected to the internet via an Ethernet cable, but it seems such successes are few and far between.

Second- and third-generation devices (the small block “hockey puck” models) seem to be unaffected. This outage follows a similarly mysterious drop in FaceTime connectivity for users of iOS 6.

FTC: We use income earning auto affiliate links. More.

You’re reading 9to5Mac — experts who break news about Apple and its surrounding ecosystem, day after day. Be sure to check out our homepage for all the latest news, and follow 9to5Mac on Twitter, Facebook, and LinkedIn to stay in the loop. Don’t know where to start? Check out our exclusive stories, reviews, how-tos, and subscribe to our YouTube channel

Comments

  1. Bruce Laubon - 10 years ago

    It seems to me that as technology advances, the old(er) technology doesn’t seem to be able to handle these changes..and companies aren’t willing to put the $ into making those changes backward compatible.

  2. Calvin (@CalvinballPro) - 10 years ago

    Looks like anti-consumer forced obsolescence to me. Apple’s response will no doubt mention how affected users can buy a NEW Apple TV and fix this whole pesky problem.

  3. Craig T. Neises - 10 years ago

    I saw an error message over the weekend on my Gen2 ATV, but was heading to Netflix so wrote it off as a reset-worthy glitch I would get to later. Now I’ll have to go back and look into it further to see whether it still shows up trying to connect to iTunes.