Update: We’ve heard this from an Apple Store employee and have an updated post:
Apple has given all the stores a list of serial numbers to scan, if it\’s a match we were told to set aside and ship back to Apple, these are only for Verizon ipads. This was to be done on Monday and continue to scan all shipments thru June 11. I had over one hundred to send back.
We’ve gotten numerous tips over the past few hours that Verizon iPads being shipped from China are being being returned to Apple mid-shipment. It isn’t certain why they are being returned but they appear to all be Verizon iPads, engraved and shipped via FedEX.
This isn’t the first issue Apple has had with Verizon iPads. Earlier this year, Discussion forums went ablaze with complaints that were later fixed.
One reader writes:
Apple may be having problems with Verizon iPad 2. I was supposed to receive my ipad2 64gb today but all of a sudden fedex sent it back to apple and said that apple requested it\’s return. Apple\’s customer care seems to be unaware or unwilling to acknowledge the problem. I went on the discussion boards on apple.com and there are a number of people discussing the same thing and all posters so far have all ordered Verizon ipad2\’s.
Apple’s Discussion forums are also starting to fill up with similar complaints:
Let us know if you find anything out. I ordered mine early may and yesterday I was thrilled to see it actually say out for delivery! Then I got the delivery exception. Called fedex and heard the same thing you did. Called Apple and they had no clue why just that it would be delivered tomorrow(today). Called fedex again and they assured me that the package was already on it’s way back to it’s origin. Now this morning my tracking number reads undeliverable, return to sender. So, my 1-2 weeks turned into 3 to ship and it some how took fedex 2 weeks to get it to my city and now this. I wonder how long it will be before I actually see my iPad.
Update: We’ve just received this report from a reader:
I was in the apple store in Lakeside Mall (LA) and I saw two people coming from back of the store (exiting the stock room) and leaving the store with a cart full of boxes. The boxes had \”verizon 64gb\” and \”verizon 32gb\” written on the outside of them. I assumed they were iPads. This may relate to your story of Apple recalling Verizon iPads. -Rory
I am having the exact problem right now. And it makes no sense that it is Fedex problem, because Apple explained to me that a new one was being sent out. However, my iPad is engraved so they would not make a duplicate, or waste a perfectly good iPad. If Fedex had this problem Apple would fix it right away to avoid customer service problem. There must be a problem with Apple, because Apple would fix a problem with Fedex on the spot to eliminate extra work and cost to them self. I am actually having trouble getting a credit.
Mine is a white, 32GB, Verizon 3G with engraving, Apple just told me they were recalled and that they would be re- ordered and that they were authorized to issue a $ credit. He said I would get an email about it. I think it was Apple’s bad. We ordered a black one at the same time and recieved it on Monday, he said that one is fine.
So same bunch of crap is happening to us as we type….ipad2 makes it all they way from CHINA to within 40 miles of our house and they are returning it to the sender!! In Elk Grove! I called Fedex and they said it was an Apple request. Apple says it’s a fedex problem – and I quote “why would we ask to return your ipad that you have been waiting for”. She went on to say that it should be delivered to us in “1-2 days”. I wonder if they weren’t hacked or something and a bunch of return to sender requests were sent out. I just can’t believe it frankly….
Exactly the same thing happened to me yesterday too!! I got the same response from FedEx, the customer service rep there said the package was flagged “return to sender” several times. I don’t believe they even attempted delivery as there was no tag left on my door either! Apple was clueless but did tell me they had a lot of calls from customers with the same problem. He said he’ll pass the information on to his manager & a new order will be placed for me. I’m thinking they had tech problems with this batch of iPad units but aren’t admitting it! Its frustrating that they won’t admit what the problem was. So back to the waiting game I go.
Mine was a black, 64G, Verizion 3G with engraving. I did order the dock & a camera connection kit. These were delivered in less than a week. I just spoke to my FedEx delivery person too. He said he hadn’t any package, for me, from Apple yesterday. Interesting!
And many more. Anyone else having this issue?
- Apple iPad Dock for $10 + free shipping via 2-day (9to5toys.com)
- Apple acknowledges Verizon iPad issue, working on a fix (9to5mac.com)
- iOS 4.3.2 to fix Verizon iPad, Facetime issues (9to5mac.com)
- Refurbished Apple iPad 64GB Wi-Fi Tablet for $450 + free shipping (9to5toys.com)
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- Digitimes: Apple’s getting iPad 3 parts together for 2012 launch (9to5mac.com)
- HHI Snap-On Hard Back Shell Case for iPad 2 w/ $2 credit for $9 + $3 s&h (9to5toys.com)
- Verizon CFO: iPhone 5 is CMDA + GSM world phone (9to5mac.com)
- Resellers still camping for iPad 2s in New York City (9to5mac.com)
- Shammo: Next Verizon iPhone will be world Phone and released at the same time as AT&T’s (9to5mac.com)