As expected, Apple, alongside the new iPhones, has expanded the AppleCare+ Protection Plan service to Australia. Apple has been training its support staff and retail employees in Australia on AppleCare+ over the course of the past week. Unlike the previously standard plan, AppleCare+ provides support for up to two instances of accidental damage. Apple revamped its AppleCare offerings earlier this year. Apple has posted a legal-jargon-filled note on its Support website about the new plan for Australia.
Update: New Zealand, too.
@markgurman AppleCare+ has come to us here in New Zealand for the first time too http://t.co/LRtlebRtXO
— Kimball Fink-Jensen (@kfinkjensen) September 10, 2014
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Not the warranty news I’d like to see. I really want to see Apple increase its standard Worldwide warranty to a minimum of two years for all their products, with standard Apple Care adding two more for a total of 4. This would impact their bottom line, but the value add for consumers would outweigh that IMO.
AppleCare+ has landed in New Zealand too
We already had 2 years in Australia due to our Consumer Protection laws, which state that the device must be warranted for a reasonable expected lifetime of the product, which given that most (not all) phones are contracted for/replaced every 2 years, this is considered to be the reasonable lifetime, hence Apple and other manufacturers must warranty it for that period, this is law and as such overrides Apples own warranty policy
The AppleCare however will provide customers with Technical Support – that is troubleshooting, or having someone walk you through how to use a feature of the phone – not required by law. AppleCare + also provides phone replacements for accidental damage, for a small fee.