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In an email sent out to book publishers, Apple has informed iBooks Author users of a new phone support system for the iBooks Publisher Support team, rolling out in a dozen countries, which will allow those with questions about iBooks Author to contact Apple directly to receive help about the application, publishing questions, and more.

The phone support system is only available in English at this time, with support hours running Monday-Friday from 7 a.m. to 5 p.m. PT. The introduction of this new system comes right after Apple’s recent iBooks 3.2 update, which redesigned the application for iOS 7, as well as the launch of iBooks for Mac in OS X Mavericks.