In an email blast sent out this evening, Apple has began notifying early Apple Watch pre-order customers of their order progress with a vague message that reads “we’re working on your order.” The email appears to only be sent to pre-order customers with first wave April 24th to May 8th delivery dates that have not yet been charged and have orders still processing, suggesting recipients should not expect launch day deliveries.
Earlier this week Apple began charging some pre-order customers as orders updated from processing to preparing for shipment. While it’s unclear until Friday, it seems to email blast is targeted toward customers that have launch day delivery ranges that haven’t seen order updates and likely won’t see Friday deliveries.
The development is somewhat perplexing as earlier today Apple began charging customers with May and June delivery dates and updating orders from processing to preparing for shipment while earlier orders remain unchanged. Apple Watch shipments thus far have varied based on factors like model, band configuration, and size rather than the order in which purchases were placed.
You can view the full email below:
FTC: We use income earning auto affiliate links. More.
Funny I’ve yet to receive that email and i preordered early and my order is still processing
Same here. My current ship date range is May 13 – 24 but the status of my order hasn’t changed yet.
Trying to be patient but it’s getting harder every day.
My June was charged today, that is strange.
I got mine, it’s funny because I got mine pre ordered with in 2 minutes of the app going live.
I got the same email Blast. Ordered one 42mm Grey/Black. My buddy who lives near me (Toronto area) ordered same colour in 42 and 38 and got a shipping notice last night for both. He ordered one min later then I (3.05am ET)
did yours change yet? My SS w/ black sport band shipped today.
I preordered on the minute the app went live, my shipping date is 4/24-5/8 for a Sport 38mm Space Gray model.
I haven’t been charged and I haven’t received this email.
Talk about frustrating.
I can confirm, I received one and my order remains in Processing Items while my friend who was charged and in Preparing did not get one.
At least they sent out something…Wish it was a “Shipment date and time” email
I just got the same dear john email from the apple store. I was 2:03am central time confirmation email for the 42mm Stainless Steel with a black sport band.
I got the same email and my order confirmation states 2:04am CST for the 42mm aluminum Pink sports band.
Well ..at least you guys got a notice, I’m still being ignored. Ordered at 2:09 delivery date set for May 13-27
Mine is in the “Preparing For Shipment” stage and I didn’t receive this email.
This is the most haphazard release.
Couldn’t agree more
I’m not sure if Ms. Arhendts is pulling all the strings for this launch but if she is it’s not going well. The whole “online only” thing wasn’t made clear until a couple weeks before pre-orders began and yet the pre-order and launch date seemed etched in stone.
When Apple first announced the date I could already see the queues forming outside stores days before launch date with the typical pep-rally atmosphere of store openings and iPhone launches. But this whole order-online-some-stores-will-have-stock-thing is rather confusing.
All in all I think it’s the waiting that makes it more frustrating. Suffice it to say they won’t repeat this mess with any other product launches or with any Apple Watch hardware updates.
Just got my “working on it” email. My order was submitted at 3:03 eastern on 10 April. Space gray, black band 42 mm. This is rather disappointing.
Yeah – seems as though the Space Grey watch has a lot less inventory. I have a 12:03a order confirmation e-mail with a 42mm Space Grey Sport w/ Black Band and got the “Working on it” e-mail too. 4/24-5/8 delivery window.
They could say what they actually mean. “If you ordered a space grey sport watch, we regret to inform you that you’re screwed for launch day.”
I got this email as well…
Seems as though apple is doing damage control,
And that they aren’t in control.
Don’t release statements saying “some customers may get their watch sooner” when others are being completely left in the dark.
Most of these orders seem to be going out to the options that sold out quickest, specifically the Watch Sport Space Gray.
Just seems silly that someone who orders within seconds can’t be given a ship date after 10 days.
I’m just upset because people with later ship dates have their tracking already.
Also, what did apple do, only make 1,000 of these things?
They had 6 months…
One would think that with all the marketing and psychological studies Apple implements that they would have figured MORE people were going to purchase the Watch Sport Space Gray.
That was my concern from day one and I’m just a nobody. :)
Word!
I ordered the 38mm space grey sport and I’ve yet to get a shipping comfirmation or see anyone else get any sort of comfirmation
I love apple and own a lot of their products but I must admit this whole launch has been a disaster and botched from the start. I too received the email this evening.
I’ve been an apple fan boy since the early 2000s, and they’re losing me on this one. I have literally everything Apple, but I’m quite frustrated with the lack of communication, and people jumping ahead of me in line, and celebs getting them early… Makes me want to cancel my order all together and go get a new pebble.
Forget the Pebble. How about one of these? There are plenty left.
https://www.kickstarter.com/projects/821402762/coros-live-e-paper-smartwatch-up-to-6-weeks-batter/description
Have fun with Pebble, you’ll just be giving your spot to someone behind you.
I believe it’s more about the band you’re waiting on. 2 of us ordered at the same time and he didn’t get his yet because he ordered the space grey.
I have been charged for my order and also have a tracking number obtained through the MyUPS site, and I have not received the email, which seems to support the idea that they are trying to warn people who may not be getting a Friday delivery. Crazy that people who ordered minutes after preorders went live aren’t even getting their watches on launch day.
Received this email from Apple 45 minutes ago
I recieved my extra charger that i purchased the day of today in the mail but still no processing on the rest of my order
Apple is really goofing up this launch. They ought to just be straight with customers about their production issues. I have a 2:04am confirmation, but somehow I won’t be getting mine on Friday.
What do we think? is it the Black band? Anyone concurs?
Black band 38mm I have yet to see
I’ve seen a few 42mm black bands get shipping comfirmation but no 38mm
I ordered a 42 SG and given the 1st Wave interval. No confirmation yet. Possible time difference? Though, I am in PST I don’t think that matters.
Seems that the 42mm SS + Black Sport Band config is taking longer.
I ordered both the aforementioned config (at 3:30am EDT on 4/10) and a 38mm SS + Classic Buckle (at 7:30pm EDT on 4/11) for a family member. Both watches had 4-6 week shipping estimates, yet the 38mm has already been charged and is Preparing for Shipment.
Agreed, most people who have been providing configs have black sports bands… Mine is a 42mm SS with black sports band with confirmation email at 12:03 PT. I don’t get why they won’t just push the beginning of the date range back for us. Unless you are in a distribution city, it is highly unlikely you will get a watch on Friday if you have not already been charged.
They are overnighting them, so if you haven’t received the email referenced in this post, you might still be in luck.
Agreed. Makes it a bit more frustrating when I was deciding between the blue sport band and buying the black band separately after launch. I suppose the conspiracy regarding the black sport band might be answered on Friday if there are separate bands available for purchase in retail stores. If there are black bands there, one would think the issue isn’t that.
Definitely frustrating. I ordered a classic buckle separately, but now I’m thinking I should’ve reversed it and purchased the sport band as an extra.
If they didn’t have enough available units, why begin the Watch preorder process early! I have noticed a trend on dates… Early 2015? Correction, you should have said late 2015….
While Apple never promised a hard date of 4/24 and instead gave a 2-week range, it is disheartening for customers like me who stayed up through 2am (Central time, in my case) to frantically order this thing.
I would’ve been perfectly OK with them telling us “you will most definitely not get the watch on 4/24″… but they didn’t… they stayed mum about details… they deviated attention by saying “some customers may even get it sooner”… which is rather deceiving, too…
I’m annoyed, but not mad… this is a first-world problem… and maybe we want to see it as a problem, when in reality it isn’t… oh well…
What really pisses me off is that Beyonce already got hers. 😜
They introduced the 2-week-range for the first time this launch. This was new. Most of us were in a frenzy trying to get checked out we didn’t even realize…
But oh wait. All of the ads and banners on their site said 4.24… and now they’re offering guaranteed delivery by 4/28 to select developers? What a joke.
I mean for a company as smart as apple..they should have been able to at least gauge what models would see higher demand. They had months to fix production issues as well..I just do not get it. Or they should not have launched all models at once.
Btw who else thinks “Thank you for choosing Apple”….was very generic and un-apple like. I sure did. The whole email thing is odd and will just make customers more angry.
Yeah, receiving a form letter that doesn’t tell me anything new really didn’t make me feel better about this.
Damage control meaning you are not getting on launch day. Guess my :01 order meant nothing, BS Apple.
Yeah, let’s watch the guided tour videos again!
Hey, but all of them are up now…. ;)
The advisor are clueless and cannot answer questions accurately, regarding why these things are happening. I hope their customer experience is not part of their new process, because this would even make Steve Jobs turn in his grave. I just finished speaking with an advisor and gave him a million dollar question, which was “why would a person who had a June shipment is now charged and prepared for shipment for April 24.” Response, is a possibility there are many cancelations for that particular band. Hmmm, should I buy the 10k+ edition to be treated fairly?!!! No Apple! I am not pulling a loan for a watch. If you are planning to do this with all your product release for now on, this will be my last purchase. If you gloat about Watch sale numbers on your upcoming keynote, my quick response is get back to work and push these orders through quickly.
The cancellation on particular bands theory makes sense. Several people have said they ordered two models because they weren’t sure what they wanted. You couldn’t try them on before ordering, so they go to the store and decide which they want.
From what it seems like, the people who had June ship times didn’t order the space gray sport model.
Forgot to mention this.
Tim Cook is all about supply chain and if something opens up, they’re going to ship it. They know they need to get these on as many wrists as possible from the beginning. The people that are getting them on Friday are early adopters, people who are going to buy the product no matter what. When you start to see it everywhere, you start to think it’s probably a good purchase, so those skeptics will look in to it.
The same went for the iPhone 6 and 6+. People thought it was too big. When it first launched I rarely saw them (and I live in a city with great public transit, so I see lots of people on their phone and always take note (and slightly judge when I see a windows phone)). 2-3 months later I saw them all the time.
Point is, if those individuals who initially had a later ship date ordered watches that became available, moving them to the front of the line is a wise move.
@Chris Paradies forgot to mention my schedule delivery for my Watch is April 24-May 8, which was ordered at 3:01am PDT time. Getting annoyed, because the advisor was being arrogant
Regarding your PS: Early adopters should not be skipped in line, which is what’s happening. Same SKUs, location, everything, ordered later, are getting shipped ahead of 12:02 & 12:03 orders. Such a joke.
I am going to see what apple going to do tomorrow, because orders should start shipping out 4/23 … Will not look good if social media is filled with many annoyed customers. Smart thing to do is add a sport or classic buckle band free of charge with your purchase watch to defuse the issue for the moment.
Yeah the advisor I talked to sounded like she was scolding me or was in shock that I would even dare question Apple’s shipping time frames
Gave me this lecture on how certain warehouses get certain supplies but not all of them receive the same amount which is true to a certain point
Granted I knew this would happen but I’m still upset by the fact that people who pre ordered hours after the online store reopened are getting theirs shipped out sooner
My issue is not the delivery time but the attitude of the advisor. I am grateful for my delivery time, but when you have a bad attitude while speaking to me. Oh that will get anyone pissed off. If you need a 15 minute break, go take it!
Absolutely agree that shopping to folks in May and June while those with earlier dates wait is total BS. We should get the choice to choose a different model and kep our space in line rather than have someone who ordered hours or days later jump ahead.
This screams Angela Ahrendts. She is a pisspoor exec and this launch plan proves it.
I’m about to go onto Steve Jobs tirade if my order doesn’t ship out by Friday LOL
I will very easily wake up at 5:30am drive to the only boutique store in my city selling it and line up for purchase of my apple watch which goes on sale at 9am on Friday.
I got this email and I ordered 38mm Sports with Pink sports band. My order was confirmed at 12:03. Still no CC charge and order status is Processing Items shipping to San Francisco. :(
I’m sure they’re doing their best, all the hyping and crazy promotion blew up the demand way higher than what they could have those guys in china working 18 hour days handle, I’m sure the whip is cracking real hard…i think demand should be met in the next few months for sure, just don’t tell us “early 2015” when its not
“coming summer 2015”
“coming early 2015 (if your rich and famous)” ٠ ᏝᎾᏝ ٠
So, does this mean that those that are in the launch day delivery window and have been charged, as well as preparing for shipment definitely will get theirs on Friday? That’s what this sounds like to me…
That’s how I take it, my wife’s order is prep to ship and no email, my order is processing, got the email.
No email yet for me… Ordered 42mm space black SS w/ 3:06a EDT confirmation. :(
They really left the people who ordered a 42mm stainless steel with black sport band out in the dark. I’m pretty sure it was the last model to be processed by apple, and not even that many of them were processed if the ~2,000-post thread on MacRumors is any indication.
Now I’m essentially being told by apple that, despite the fact that people who ordered 10+ minutes after the store opened have been getting charged and updated, people like myself who completed their order within 30 seconds of the store opening will most likely not be getting their watch on Friday.
I only have one thing to say right now: https://www.youtube.com/watch?v=OGp9P6QvMjY
I got the email. 42mm Stainless Steel Milanese Loop here. I’m kind of upset and could rant forever on how terribly they handled this launch and how other Apple management probably would’ve handled a product launch differently. But all I’m hoping for is this $750 watch to be on my doorstep on friday or maybe saturday
Same boat here. 42mm SS Milanese Loop. Processing. Email Received. Ordered and confirmed 12:06 am. ;-(
Same boat here also. I ordered 12:01am and NOTHING but an email that says NOTHING
So odd! I ordered the same Watch, 42mm Stainless Steel with Milanese Loop.Order is still processing. No credit card authorization except for AppleCare+. AND I have NOT received the “We are Working on your Order” email. What does it all mean???
At this point I’ve resigned myself to not getting the Watch tomorrow. But yeah, I’m totally bummed.
If this is their marketing stunt… Get people wanting the watch right now instead of later… Showing how angry people are getting… Telling their employees “bare with us, this is a new product line” … Blah blah blah… Making the buyers ignore the steep price tag, because this is magical. Stop it! Remember your motto, Apple, because it seems you forgot. “Customers service comes first, profits will follow!” Good night
Just spoke to one of my friends who works with the online store processing orders
Gave him my web order and he said it was gonna ship out to me on 5/7
I really hope that changes
Which one did you order?
I have just received mine with OnTrack. Not Apple Watch thought. I received the charger I preordered a week after I preordered my watch.
Now THAT hurts. Receiving the charger to look at and touch for 4-6 weeks!
Whining aside, the charger looks like the most modern and beautiful Stethoscope you’ve ever seen.
On the front its a wonderful pure white plastic and on the back, the most its brushed stainless steel with polished stainless steel on the side.
I cant stop touching it. Thats the closest to an Apple Watch I will get for 4-6 freaking weeks.
I really feel terrible. Since 2007 I get EVERY Apple product on day 1.
What the F happened?
CLUSTER F
I am really disappointed by this botched launch. I try to stay away from online ordering and instead line up even days earlier because I want to have it on launch day. iPods, iPhones, and iPads all have had hard delivery dates to your address if you choose to skip the lines. Now that Angela is in charge everything has gone to hell. Now they even resort to sending you a follow up email telling you you’re screwed when you are anticipating the email that your watched has shipped’. That’s a bad Apple!!! 42mm SS with black sport band confirmed at 1205 am PT.
I just hope I get it sooner than later as I’d really like to make sure that the app I made works properly on the watch. I’ve heard rumors that some 3rd party apps won’t even run!
Here’s what really gets me
There are celebrities out there flaunting the new watch which I doubt they had to pay for
In the long run it does seem like it’s a marketing thing because if Drake or Beyoncé has an apple watch them I’ve gotta get one too
In the UK…
Ordered SS with white sport band a minute after launch. Had been quoted delivery between 24th April- 8th May.
Yesterday- status changed to ‘preparing for dispatch’.
Hope it says ‘dispatched’ today!
… and… Dispatched! :-)
Delivers 24th April (tomorrow)!! :-) :-) :-)
YAY!!!!! Status changed to “shipped”!!!! (No email confirmation though.)
I’m curious how people ordered a few minutes after the pre-order live time because here in the UK it took almost 15 minutes before the Store went live. I ordered within seconds of it going live in the UK and ordered the SS 42mm with Black Classic Buckle but I’ve got the rotten email too. To be honest, I’m so Apple even my business is an Apple Consultants Network and I spend thousands and thousands of pounds a year on Apple but the constant slog on launch days for products drives me absolutely bonkers. This one though totally takes the biscuit. Disappointed is an understatement.
I too receive one of the emails stating what I already knew which was my watch would be shipped between 4/24-5/8. While I would like to have my watch on launch day something tells me that’s not going to happen. However, I am happy to see that Apple is playing it fair and square and not giving away watches to celebrities or giving developers early delivery dates we’re on the one that stayed up and ordered it at 12:02 AM. I’m sure Beyoncé will have to go through the same order process that I do which makes me feel all that much more better. I am glad Apple has learned from their previous launch fails in really corrected it with this watch watch.
Ah – sarcasm at it’s finest. I’m feeling your pain. No Apple Watch for me on launch day. DAMNIT
Guys, just chill out. This is a completely new product line, they do not know what demand to expect in terms of what models will be bought the most so give them a rest. Your watch will arrive, it just needs a little time, that’s all.
My 42mm Sport/Blue band is marked as to be delivered tomorrow, April 24, in England – wow – I ordered about 4 minutes after pre-ordering opened on April 10.
I got the same stupid email. I ordered a 42mm stainless steel with milanese loop, order was complete by 2:05 CDT and got 4/24-5/8 ship range but my status is still processing. I made a separate order, after that order, for a 42mm sport with green band – that one has shipped and will arrive on 4/24. Extra charge cable should deliver today, extra sport band is still processing.
My 42mm Space Gray Sport has moved to the “Shipped” status on Apple, UPS says it hasn’t picked it up yet though
I just received my shipping notification at 3:12am for delivery tomorrow 04/24/15. I ordered the Green 42mm Sport at about 3:08 am on 04/10/15. I’m excited!!!!!
I got the same email Blast. Ordered one 42mm Grey/Black. My buddy who lives near me (Toronto area) ordered same colour in 42 and 38 and got a shipping notice last night for both. He ordered one min later then I (3.05am ET)
I had a May 13-28 delivery date, but just was notified my order shipped and will arrive tomorrow! While I’m happy, I do feel its unfair for me to get it before those with an earlier shipping time.
Seems like the move to keep apple store inventory from the stores to fulfill online orders is helping. Still hoping my wife’s gets updated.
I pre-ordered the Apple Watch Sport 42mm Silver Aluminum Case with Pink Sport Band (received acknowledgment email at 3:05 AM EST) and received one of these emails. Wish I knew what is causing the hold up. #eternalprocessingstatus
Woke up this morning to an email that stated my watch had shipped and my original shipping date was 5/8/15, according to UPS watch is in Harrisburg and will be delivered tomorrow – WooHoo!
Glad I’m not the only one that thinks this…ludicrous that I bought mine 8:03am GMT, and people who bought theirs at 11am GMT already have dispatch information and mine is still processing.
I spoke to customer service and they said it was first come first served, which clearly that isn’t…I bought it within 2 minutes of opening!!!
Such a bad launch, I hope they learn from this, and I’d love them to apologise, put their hands up and say…yeah, that was bad…
No email from Apple but received email from UPS for delivery 4/24 and my CC has a pending charge.
My watched has just been dispatched!!! hopefully will get tomorrow! I am in the UK
I had my order in at 12:01 AM PST right when it went live, got a shipping estimate of 4/24 – 5/8, but mine is still processing. I didn’t get one of these emails, my card hasn’t been charged… nothing.
38mm space gray with black sport band
Same here and I’ve yet to recieve this email either
Same here
I got one ugh
I’m in Seattle and ordered the 38mm white sport band model 1 minute after midnight and did not receive the email. Order still shows the dates 4/24-5/8 and still says ‘preparing for shipment’. My bank account still shows the charge as ‘pending’. I was so sure that I would receive my watch on launch day that yesterday I went out and bought a new iPhone 6 Plus so I’d have a fancy new phone to pair it with. Hopefully, it will show up next week but I really, really wanted it on launch day. :(
I completed my watch purchase before my wife did for the 42mm SS with the black sports band. She is getting the 42mm SA with white sports band. Both orders said they would ship on May 13. My wife’s white band watch is now shipping with a delivery date of April 24. My black band watch is still stuck in pricessing. You would have thought they would have made more black sports bands.
I ordered a stainless-steel Milanese loop, and received the Dear John letter; my order still says “Processing.” Irritating that I won’t be getting my watch tomorrow.
At this point, I just wish they would send me an email telling me what actual day I can expect my watch instead of the between 4/24 – 5/8, so that I can stop refreshing my order status page.
ordered at 3:03 AM. Space Grey Sport with black band. Had to be one of the first ordered. Did get the above notification. Wish they would just be honest and say “you will not be getting yours on Friday even though you are one of the first people to order”. Crazy….
I got 2 emails today, one saying my order was being processed, then 13 minutes later one that says that my order has been cancelled because i had not undertaken action requested by Apple. ( 38mm sport blue strap ) And i just spoke to an “advisor” who stated that they send me 4 emails and tried to call my number. My email/spam folder shows no emails and i use Google voice and no calls where registered or voice mails recorded. They wouldn’t explain what action i hadn’t undertaken and just told me to place a new order. There where plenty of funds and the shipping adress and contact info where up to date. Fucking bullshit. I’ll try again at a later time to see what another advisor is going to say but this is just plain BS.
I figured i’d update this post. After speaking to two more ” advisers ” and eventually a manager they reinstated my order which actually shipped like 2 hours after my call and is getting delivered today. So people don’t let the “advisers ” tell you any BS and just stick to your guns. They gave zero explanation what originally happened to my order because i honestly think they don’t have a fucking clue themselves.
OK so I got the “working on your order” email too last night. But approx 10 min ago my order just
turned to “preparing for shipment”
Check those orders kids! All hope is not lost!
Same here!
Nothing new here. My wife’s 42mm with white sports band will deliver tomorrow but my 42mm with black sports band is still processing. Even though my order went through before hers did. So annoying.
which watch editions did you guys get/color?
The one thing I want to know is, has anyone gotten an e-mail that ordered something other than the Sports Band, Classic Buckle, or Link Bracelet. Because otherwise, this may be a patient thing and the rest of us would be in for a long haul.
I my order receipt shows a 2:01 order time and got a Stainless Steel Black Leather Loop and still haven’t heard anything.
No email. No shipment notification.
Time to give up hope?
No maybe she (Apple , the hottest girl on the net right now) will call. I gave her my number and address, heck even my credit card!
I ordered my space gray sport W/ conformation email at 12:04am. Still no CC charge. I have given up all hope of getting it by tomorrow. :/ I
There is hope!
I ordered 42mm SS with Milanese at 2:05 CDT and got 4/24-5/8
I made a separate order for 42mm Sport with Green sport band at 2:05 CDT and got 4/24-5/8.
The sport watch changed to shipped yesterday, and last night I got the “don’t worry” email from apple regarding the stainless steel with milanese loop. Just an hour ago, the stainless steel changed to preparing for shipping, and just a few moments ago changed to shipped.
The sport will arrive tomorrow 4/24. The stainless steel has a tracking number and UPS has already picked it up, but no delivery date estimate. It is shipping next day air so I figure worst case is Saturday.
I am beyond bummed. I ordered my SS 42mm Milanese Loop at 12:06am CST, got the 4/24-5/8 ship window and as of now, no love from Apple. Order still “processing”, no “we are working on your order” email, no credit card auth (other than applecare+) and no shipment notification. I guess it’s safe to say I’m not getting my Watch tomorrow.
Anybody out there see an authorization on their cc for what appears to be AppleCare+ for their Watch, but no other charges? My order is still Processing and I’ve not gotten ANY emails from Apple.
What a sad commentary on Apple’s launch of a new product — Apple Watch. You would not believe that Apple Corporation is one of the world’s premier corporation, known for its efficiency and attention to detail. I was first annoyed when I saw celebrities sporting their new watch well before the official launch date. What gives them such access?
I was furthered frustrated knowing that I placed my online pre-ordered within a few minutes after pre-orders became available and now learn that some who placed orders much later will probably receive their apple watch prior to whatever my delivery date will be. I know I will be pleased whenever I receive my watch, but Apple has really done real damage to their brand and image that has, in part, propelled its enormous growth. What a terrible launch.
And let’s not forget the latest injury to our insult… There are high end boutiques in some cities (none where I live, of course) where one can WALK in on launch day and but a Watch on the spot. So much for the faithful Apple Fan- boys and girls. Those of us who showed a true commitment to Apple by pre-ordering in the wee hours of the morning are seeing no love from Apple. And yes, yes, I know. There was no commitment to receiving shipment on 4/24. But damnit, if I ordered before folks, I should have mine before them too. First come, first serve my A$$.
Buy*, not but. I hate typos.
So how’s everyone’s Apple watch notifications coming on..? I’m still waiting
Just got an authorization on my cc and my order changed to Preparing for Shipment. I’m guessing it will still be Friday before I see my Watch.
One of the many my order was posted at 12:17. 42 black Classic Band received the email today still processing no charge Oh well!
I am a very patient man, goes with the job I have, patience that is. Even so, if my order still has not been charged by 9:00am 4/24, I will be canceling my order. 14 days with no activity is simply unacceptable.
I got that “attempt to distract and assure” email too, (ordered 38mm Space Gray watch with black band at 3:03am EST). Apples statement about the early shipping of many orders that were originally delayed is doubly a slap in the face to those of us who stayed up late, have been very anxious, supportive and ordered our watches within minutes of the sale starting. This news release tells us that others are getting theirs waaayyy before us, and we aren’t important enough for Apple to come out and apologize for whatever kind of FUBAR operation has led to this totally screwed up situation. Apple owes us that apology, and either a discount off what we paid, or a voucher for something from their store like an extra set of bands for this elusive watch!!
3:02am EDT confirmation, no email, card charged at 7pm 4/22…..As of 8:30am 4/24: Not shipped. I thought Murphy’s Law applied to Mondays… Thanks, Apple…
I think the misconception is that the delays are tied to the space grey color. That isn’t the case. I ordered the stainless steel model with the classic black buckle and I have my order time stamp that says order placed at 8 minutes after the hour. I’ve not been charged yet nor do I have any shipping confirmation and I did receive that ominous BS email.
Regardless of the watch you ordered, this is shittiest launch of any Apple product ever and you can’t just place blame on Arhendts for this. This is a supply chain and production issue. As evidenced by their silence, Apple obviously was holding out for a miracle that didn’t occur.
As someone who has used Apple products long before it was “cool” to use them, I am extremely disappointed. I can’t believe that a product they have been hyping since last September has such a botched launch.
I mean, who in their right mind makes the “most personal product” ever (Apple’s words, not mine) and uses the most impersonal way (ordering online only) to purchase said personal product. It’s a joke and a sham. All I can say is this watch better exceed every expectation I have, because right now I am one unhappy Apple fanatic.
I totally agree! I don’t want people to get the idea that I’m pissed because I didn’t get my watch on launch day, nor am I even ticked that others who ordered within hours of the opening sale are getting theirs already, (I ordered within a minute of the pre-sale opening), I am not happy because others who have ordered only a couple of days ago are already getting their watch. But it is more an issue with Apple. I don’t know if the band color or case material/color are causing the problem, but if it is, how come Apple didn’t get the idea a while back that this was a real issue and have production focus on these colors more than the others so that those who waited patiently would get theirs in a reasonable amount of time. Certainly ahead of those who only made their purchase one day before the launch!
This feels a bit like waiting for a back-ordered car part. I figured getting in on the pre-order within 20 minutes, and springing for the metal version, meant I was golden for an April 24 delivery date. This is an anticlimactic purchase experience, to be sure. My early fervor has given way to buyer’s remorse, and I’m considering canceling and waiting for next year’s model which will undoubtedly be much more svelte and AVAILABLE. But I understand the unknowns of supply vs. demand. Sigh.
Booked within the first 30 secs itself.. still the status shows order is processing.. 38mm got delivered yesterday but my 42mm stainless steel with sports band is still waiting..
I ordered the space black watch and black watch band within ten minutes after it was available on line and still have heard nothing. I don’t think this is what is expected of a company who talks about supporting their loyal customers. They need to learn about how to handle the customer experience from the Four Seasons Hotel in Maui. They know about meeting customer satisfaction! It doesn’t take much to communicate with your customers in the electronic age. You would think a company whose main expertise is in technology would have figured that out.
Update: I was in the list of 38mm space gray aluminum watches of which I had not heard much of (ordered within one minute of pre-sale going live). I’m happy to say I got a shipment notification and tracking number last night!
I was a bit worried, as that combination seemed to be missing from every unboxing I watched. I’m really excited about getting the Watch. I’ve been developing for it for weeks without actually ever seeing one!
Lucky you, still “processing ” for me
Received my shipment notification and tracking number a few hours ago. My 42mm SS w/ Milanese Loop band will be here tomorrow. Finally.
Still waiting for my 42mm SS with BSB. May 13th to the 24th.
their most be something wrong with you guys if you got apple care it will come in a longer time
I ordered the 38mm pink sport on the app on 10th at 3:15 eastern and got a May 12-May 27 date. Was hoping for an earlier date… Does anyone have any info? Mine is still processing even though I read that the pink in 38mm wasn’t in high initial demand.
Nothing yet. Received one watch on launch day and the other SS with BSB got a date of May 13 – May 27. Order was placed at 12:18am. An earlier ship date is probably not going to happen now since they are having problem with the taptic engine. Just have to wait.
Talk about torture. I ordered one for me (42mm sport space gray with black band) and one for my wife (38mm sport silver with white band). Both are under the same order number. Hers arrived on 4/28, mine is still “processing” with a June ship date. We ordered them 4/13.
Know what you mean. Got one and still no news about the other :-( Frustrating.
Good luck mate!
Blaine – creator of BioMate Biorhythms for Apple Watch ;-)
I’m holding my chin in my palm and looking thru the window…waiting