T-Mobile, the company that carries the iPhone in Germany and a few other countries, does not have access to the iPhone in the US…Officially. However, it is known that many people jailbreak their iPhones to be on TMobile, for whatever reason.
The Consumerist follows a story where T-Mobile is supporting a phone they don’t offer and awarding a service credit
T-mobile recently changed some aspect of their voicemail system, which cause iPhones (and some other unlocked non T-mobile branded phones) on their network to FREAK OUT. You’d get blank text messages from the future (2012!) when people left voicemails, and calling voicemail caused a flurry of the blank texts to arrive. These were notably NOT free texts either, so you were being charged per message if you didn’t have an unlimited plan. Some iPhone users on T-mobile’s network e-mailed Executive Customer Service, and got a very nice phone call in response, acknowledging the problem and awarding a 1-month service credit.
The T-mo rep stated that "T-Mobile, though they do not offer the iPhone, and that they are committed to supporting users on their network who have them."
Sure enough, within a day or so, in response to the problem, a T-mobile Tier 2 service rep posted an acknowledgment of the problem in a hackintosh forum, and indicated they’d fixed the issue.
All in all, this cements my loyalty to T-mobile. Even without officially supporting a particular phone, they are willing to make accommodations to ensure the iPhone users on their network continue to enjoy good service. And, it is worth noting, can continue to do so for tens of dollar less per month than they would if they were still using a 2G iPhone on AT&T.
Before we had iPhones, we had T-Mobile Sidekicks here. Honestly, sometimes we miss T-Mobile’s service. It’d be nice to have a choice between carriers.