Apple has been summoned to answer questions in the Korean parliament late this month to explain the company’s repair and replacement policy for the iPhone.
Apple’s senior director for Apple’s iPhone service, Farrel Farhoudi, is scheduled to appear in the Korean parliament on October 21.
At issue: South Korean iPhone customers are complaining because Apple appears to have a practice of “mostly” giving refurbished iPhones to customers with faulty devices, instead of offering free repairs, neew replacements or refunds.
That’s different from the guarantee the company offers, which provides a choice between the four options — a choice some customers claim they aren’t being given.
Apple has been asked to explain itself after local company execs were unable to “provide sufficient information,” Bloomberg tells us.
Apple veteran Farhoudi has previously been the director of AppleCare Business Development and various other roles within the compaby going back to 1993.
(IMage c/o: Cult Of Mac)