Seems it’s not a good time for ride companies. Following a whole series of allegations of questionable practices at Uber – some of them relating to abusing customer data – similar claims are being made about ride-sharing company Lyft …
The Information reports that the company is investigating allegations that employees accessed ride data for personal reasons.
A current or former Lyft employee anonymously alleged online that some employees had tracked Lyft rides taken by their romantic partners and pulled information about celebrities such as Facebook CEO Mark Zuckerberg.
Lyft confirmed that engineers would have access to the data, but a former employee said that safeguards included tracking access requests.
Those look-ups also are logged and displayed on each customer’s page within the internal system, the former employee told The Information. For instance, if an employee looked up a customer’s information through those operational tools, the internal page would show the names of employees who had examined the page previously, according to the former employee.
Lyft told Reuters that any employee found to be abusing customer data in this way would be dismissed.
The specific allegations in this post would be a violation of Lyft’s policies and a cause for termination.
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