Skip to main content

If Alexa+ is this bad, maybe we shouldn’t be too impatient for new Siri

Attitudes to the hugely delayed launch of the new Siri seemed to be split between frustration and resignation. Apple promoted the more intelligent voice assistant in a deleted video ad for the iPhone 16, but it appears it may officially launch alongside the iPhone 18.

Amazon’s Alexa+ service initially looked to be well ahead of Apple, but it too was delayed – and also appears to be failing to deliver on its promises …

The so-called conversational Alexa was first unveiled in February of last year. After being announced with much fanfare, it wasn’t long before the company started backtracking on some of its promises.

A soft launch in August didn’t go well, with reviewers complaining about missing features, reliability problems, and even basic commands failing. The full US launch didn’t take place until a month ago, with reviewers unimpressed.

Wired’s Rhys Rogers wanted to give Alexa+ a fair trial, so used it on his Echo Show 15 for a month. I think it’s fair to say that his verdict is less than glowing.

After more than a month with Alexa+ on this 15-inch screen, I’ve concluded that Alexa+ simply doesn’t work well […] It maneuvers like an unpredictable toddler smashing around and half-completing tasks […]

It felt like interacting with a synthetic bridge troll haranguing me until I said the magic combination of words. The AI assistant can be so persnickety that I let out an exasperated sigh at least once during every interaction in my kitchen as I trudged over to the remote or touchscreen in resignation to finish something Alexa+ struggled to accomplish.

Top comment by avr91

Liked by 3 people

Good thing it's not built using Alexa and doesn't run Amazon services. Amazon and Alexa have been very far behind for a very long time.

View all comments

He gives several examples of Alexa+ failing miserably unless he managed to figure out the exact combination of words the assistant expected, which is the very antithesis of a conversational AI.

It’s also notable that this is the exact same complaint I had about the original Alexa way back in 2018. It claimed all kinds of capabilities but couldn’t deliver on any of them unless you had pre-installed the necessary skill and memorized the exact phrase required.

The new Siri would appear to still have time yet to deliver on its own promises.

Image: Amazon

FTC: We use income earning auto affiliate links. More.

You’re reading 9to5Mac — experts who break news about Apple and its surrounding ecosystem, day after day. Be sure to check out our homepage for all the latest news, and follow 9to5Mac on Twitter, Facebook, and LinkedIn to stay in the loop. Don’t know where to start? Check out our exclusive stories, reviews, how-tos, and subscribe to our YouTube channel

Comments

Author

Avatar for Ben Lovejoy Ben Lovejoy

Ben Lovejoy is a British technology writer and EU Editor for 9to5Mac. He’s known for his op-eds and diary pieces, exploring his experience of Apple products over time, for a more rounded review. He also writes fiction, with two technothriller novels, a couple of SF shorts and a rom-com!


Ben Lovejoy's favorite gear