New iWork & iLife apps go for simplicity, upset power users all over again

Following the introduction of Apple’s new iWork apps at its iPad Air event earlier this week, an increasing number of users have taken to Apple’s support forums to voice concerns over the removal of features as the apps receive new simplified user interfaces that bring them more in line with the iOS versions. Several pages of complaints from users in Apple’s forums point out that many features, those mostly used by power users, have been removed from Apple’s new redesigned version of Pages:

Why does Apple get rid of so many useful features in new pages? iWork 13 has been a huge disappointment and nothing more than a downgrade to match the capabilities of the iOS iWork apps.  If Apple simply made performance upgrades to iWork 09 I would have been happy.  I hope there is a way to get back to the most up to date version of iWork 09.

It comes down to this. Apple has discontinued Pages in its entirety. You can no longer download it or purchase it, and Apple won’t support it. Apple has simultaneously introduced a completely new and different product, also called Pages, that is designed for different users and different use cases. Despite the name, it is not a successor to Pages (old), except in the licensing terms, it is completely a completely different species of animal. Those of us who depended on Pages (old) cannot use Pages (new). We have to save all our Pages files in a widely used format and import them into a new word processor that supports the formatting.

Pages isn’t the only app, users are also hitting Apple’s forums to list features that have been removed from the redesigned versions of Keynote, Numbers, and iMovie: Read more

Freshdesk launches free SDK to provide in-app customer support for iOS apps

In June, Google decided to update Google Play with a very useful feature for developers: the ability to respond to the user reviews attached to their apps in the store. The feature is an important one, allowing developers to respond to criticisms, provide updates on necessary upcoming fixes, and perhaps most importantly, communicate directly with their users. Google’s decision to introduce the feature made it clear the App Store needs to revamp its customer support—and developers agreed.

Apple has yet to introduce any sort major overhaul to its App Store customer support and rankings. However, Freshdesk, creators of cloud-based help desk software, introduced a product today that provides direct, in-app customer support for iOS developers.

The free “MobiHelp” SDK allows a developer to implement customer support directly within their iOS apps using a single line of code. This will allow developers to not just respond to comments in the store like Google Play, but also communicate directly with their users from within the app. From there, devs can view and respond to feedback inside of FreskDesk HTML5 app on the desktop or mobile:

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