Apple not honoring some Amazon purchases in Lion up-to-date program?

We’ve received multiple complaints from readers that Apple isn’t honoring customers who purchased their Macs at Amazon as part of their Lion Up to Date program. Purchases were to have been made on or after July 21st 2011 and it stipulates that they include refurbished or new computers bought at an Apple Authorized Reseller. The above was sent to a customer who bought directly through Amazon on July 31th. Here’s another. We imagine this is a clerical error on Apple’s part.

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Amazon is listed in Apple’s Solution Professionals Catalog which resides under its “Authorized Resellers”…

…and it appears that Amazon was an authorized dealer for the Snow Leopard program, so it isn’t certain what’s going on here.

Apple, obviously, had nothing to say when contacted. Amazon hasn’t gotten back to us either.