T-Mobile will begin offering more than 1 million unlocked iPhone customers additional support starting Jan. 30, according to a report from TMO News who obtained internal documents. The documents said the new support offerings would include, “common procedures, information about feature and specifications and other basic device questions.”
The carrier is also updating the iPhone website within its Community so it fits in with the rest of the T-Mobile supported device pages and “Integrated Scope of Support” for representatives. Earlier this month, we had a chance to talk with T-Mobile CTO Neville Ray regarding the failed AT&T merger and the carrier’s plans to hit the switch on 1900 MHz HSPA+ spectrum in a number of cities in the Eastern U.S.
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