Since Apple unveiled its first Retina MacBook Pro with the 15.4-inch model in June, there have been a growing number of complaints from customers experiencing issues with the product. By far the most reported problem is one that causes a burn-in or ghosting problem on the device’s display. It has resulted in a support thread boasting over 364,769 views. Apple uses two display suppliers for the device, LG and Samsung, and it wasn’t until months later that many started speculating the source of the issue was with LG (as highlighted in the video above). Today, one MacBook Pro user named Beau Hodges has decided to launch a class-action lawsuit against Apple in a federal court in California alleging MacBook Pro customers have no way of telling which MacBooks have an LG display at the time of purchase. Law360 reports the suit is seeking unspecified damages for Retina MacBook Pro customers nationwide:
The electronics giant must know about the differences between the two versions because it spent a considerable amount of time testing the products during research and development and has been inundated with complaints from customers about the LG screen’s problems, according to the suit.
“The performance disparity between the LG version and the Samsung version is particularly troubling given that Apple represents the MacBook Pro with retina display as a single, unitary product, described as the highest quality notebook display on the market,” the complaint said. “None of Apple’s advertisements or representations discloses that it produces the computers with display screens that exhibit different levels of performance and quality.”
Many users report Apple replacing their LG displays with a Samsung-made display following the issues, but Apple has yet to confirm the problem publicly and some users with Samsung-made displays continue to experience graphic-related issues. Some reports indicated that Apple might have addressed issues with the Retina MacBook Pro in a minor refresh to the device last month, but many of the major problems still exist according to some consumers.
Apple today released a software update for the 15-inch Retina MacBook Pro that attempts to resolve some issues related to graphics, PowerNap, and fans.