Apple has been ordered by the South Korean government to revise its App Store refund policy, the Korea Herald reports. The company’s current policy requires users to submit a request for a refund and have the case reviewed by an Apple employee before a refund will be considered.
The practice was ruled “unfair” by the Fair Trade Commission after numerous requests from the Citizens’ Coalition for Economic Justice. Apple told the Fair Trade Commission that it would create a new, automated refund system for the Korean App Store, and consider rolling the change out worldwide.
The same consumer group that brought this case before the Fair Trade Commission says it also plans to bring a complaint regarding Apple’s current iPhone repair policies. According to the group, the intent of this new complaint is to determine whether Apple’s practice of replacing users’ iPhones rather than repairing them is unfair because the users cannot get their original phones back.
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