refund Stories July 6, 2014

Apple has been ordered by the South Korean government to revise its App Store refund policy, the Korea Herald reports. The company’s current policy requires users to submit a request for a refund and have the case reviewed by an Apple employee before a refund will be considered.

The practice was ruled “unfair” by the Fair Trade Commission after numerous requests from the Citizens’ Coalition for Economic Justice. Apple told the Fair Trade Commission that it would create a new, automated refund system for the Korean App Store, and consider rolling the change out worldwide.

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refund Stories February 21, 2014

Fitbit issues recall of Force fitness tracker and stops sales over skin irritation complaints

Fitbit, the company behind popular iPhone-connected fitness tracking wearable Fitbit Force, today announced a recall of the product due to complaints of skin irritation from users. Instead of the refund or replacement it was offering customers previously, it will now stop selling the Force and conduct a voluntary recall while it investigates the problem with medical experts. The company said in its statement today that only a small number of users have experienced the skin irritation and that “affected users are likely experiencing an allergic reaction to these materials.”

Fitbit also mentioned that it’s working on a “next-generation tracker and will announce news about it soon,” so it remains to be seen if Force will ever return. The full statement from Fitbit and more info on the recall is below (via TechCrunch):

We wanted to provide an update on our investigation into reports we have received about Force users experiencing skin irritation.

From the beginning, we’ve taken this matter very seriously. We hired independent labs and medical experts to conduct a thorough investigation, and have now learned enough to take further action. The materials used in Force are commonly found in many consumer products, and affected users are likely experiencing an allergic reaction to these materials.

While only a small percentage of Force users have reported any issue, we care about every one of our customers. We have stopped selling Force and are in the process of conducting a voluntary recall, out of an abundance of caution. We are also offering a refund directly to consumers for full retail price. We want to thank each and every member of the Fitbit community for their continued loyalty and support. We are working on our next-generation tracker and will announce news about it soon.

For additional information, please contact our support line at: 888-656-6381, or visit http://www.fitbit.com/forcesupport.

refund Stories December 17, 2013

 

The Australian Competition and Consumer Commission, a business competition watchdog organization, has forced Apple to make modifications to its refund policy in order to comply with consumer protection legislation, reports the Sydney Morning Herald. According to the group, Apple misled customers with regard to what types of refund or repair they were entitled to.

According to the claims, the U.S.-based company did not provide customers with sufficient compensation for faulty devices to comply with Australian law. Now Apple has been forced to re-evaluate its practices and will have to re-examine countless potential violations that took place over the past two years. Failure to comply with the new policy could result in a massive class-action lawsuit against Apple.

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refund Stories April 25, 2013

Following the launch of T-Mobile’s new “Uncarrier” strategy alongside the $99 iPhone 5 and new no subsidy pricing plans last month, today the Washington State Attorney General has ordered T-Mobile to change its advertising calling its promise to offer no annual contracts “deceptive”.

The result of a court order filed by Attorney General Bob Ferguson and signed by T-Mobile will ensure the carrier’s commitment to changing advertising in order to properly outline “the limitations of its new no-contract” service plans. It will also allow “customers duped by the deceptive ads to exit their contracts with no penalty.”

“As Attorney General, my job is to defend consumers, ensure truth in advertising, and make sure all businesses are playing by the rules,” Ferguson said. “My office identified that T-Mobile was failing to disclose a critical component of their new plan to consumers, and we acted quickly to stop this practice and protect consumers across the country from harm.”

More specifically, the Attorney General’s investigation found T-Mobile “failed to disclose that customers who purchase a phone using the 24-month payment plan” would be required to stay with T-Mobile’s plans for 24 months or pay the balance owed on the phone in order to cancel their service. T-Mobile has been working with the Attorney General’s Office to come to a solution and has now agreed to the following terms: expand full story

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