With just over a week before Apple Watch previews and reservations kick off in Apple retail and online stores, there are a few things to keep in mind if you’re planning on purchasing the device in the early weeks of availability.
Apple is making big changes to its retail sales process with a completely new approach to in-store demos for what is the company’s first product to cross over into the fashion world. There has been a lot of news surrounding Apple’s reservation and in-store sales experience for Apple Watch, so we’ve put together a concise list of FAQ’s for everything you’ll want to know for launch this month.
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When do Apple Watch preorders start?
-On April 10 at 12:01 PDT you can begin making try-on appointments & reservations.
Where can I buy the Apple Watch?
-In addition to the Apple Store, the Apple Watch will be available to preview and try on starting April 10th at Galeries Lafayette in Paris, Selfridges in London, and Isetan in Tokyo. Starting April 24th, the Apple Watch will also be sold at Colette in Paris, Dover Street Market in London and Tokyo, Maxfield in Los Angeles, and The Corner in Berlin.
How do I make an Apple Watch try-on appointment?
-Try-on appointments can be made through Apple.com or the Apple Store app starting April 10.
Are appointments required to try-on Apple Watch?
-Encouraged, but not necessary. Walk-ins will join the normal queue.
How do I preorder Apple Watch?
-Apple has a new reservation system for reserving your watch to pickup in stores. You’ll be able to try-on the watch you order and compare it to others before buying, but going this route guarantees the watch you want will be available when you get there. You can alternatively order the Watch online for shipment to your home. Reservations and online orders start April 10 at 12:01 PDT, and pickups and deliveries will start April 24th.
Can someone else pick up my Apple Watch?
Yes, but you’ll have to specify the name of another person that will pickup the product when completing the online reservation.
When will Apple Watch be available in stores?
-Online and pickups in-store begin April 24th.
Can I buy Apple Watch without an appointment or pickup reservation?
-Probably not. Apple Watch stock will be limited at launch and most stores will reserve stock for those picking-up or coming in for a try-on appointment.
Can I try on any Apple Watch?
-Apple has try-on tables & cases w/ Sport and Watch models, gold Edition models get a special try-on area and private appointment (see below).
Where will the gold Apple Watch Edition be available?
-The gold Watch Edition will only be in stock at high-traffic flagship locations at launch, but it will roll out gradually to all stores. Online orders will be available and can be shipped to stores without stock for pickup.
How do I preorder the gold Apple Watch Edition?
-You can setup a try-on appointment for stores with stock, or order online. Apple is giving special treatment if you’re interested in the $10k+ Watch Edition including no lines, private 1-hour appointments in-store, and courier-to-store service for online orders.
How many Apple Watches can I buy?
-Like other Apple product launches, we’re hearing Apple will limit the number of units customers can buy during the initial launch. It sounds like it will vary by store depending on size and demand, but you should expect Apple could limit your purchase to 1 or 2 units from each collection.
How do I size Apple Watch?
-Apple has an official strap sizing guide here and a tool for comparing face sizes here. The Watch comes in 38mm and 42mm case sizes, and the various collections have different strap sizes. For the cheapest Apple Watch Sport models, you’ll get both available strap sizes in the box. You’ll need to decide between sizes for other bands.
Will Apple Watch accessories be available at Apple Stores?
-Apple will have bands to buy online and in-store ranging from $49 to $449. There are also many third-party accessories arriving in the coming weeks through other retailers.
Does Apple Watch have an AppleCare warranty?
-Like Macs, iPhones, and iPads, Apple Watch will come with complimentary AppleCare telephone support for 90 days in addition to a 1-year limited warranty on your hardware.
You’ll have the option to upgrade the Sport and Watch collections to 2 years of coverage for the Sport and Watch collections. Apple hasn’t yet announced pricing.
The pricey $10K+ Apple Watch Edition models will come with a complimentary 2 years additional warranty and 24/7 technical support.
AppleCare+ (which includes 2 incidents of accidental damage not covered by warranty) will be available bringing total coverage to 2 years for the Apple Watch and Apple Watch Sport, and 3 years for the Apple Watch Edition.