AT&T is kicking off 2025 with a new “AT&T Guarantee” program that the company says will “set a new bar” for customer and network service. The headlining part of the announcement? AT&T will now credit you if you experience a network outage …
There are two categories of customers eligible for these credits, AT&T explains:
- Fiber customers who experience an outage of 20 minutes or more
- Wireless customers who experience an outage of 60 minutes or more (so long as the outage is “caused by a single incident impacting 10 or more towers.”
In these situations, AT&T says that customers will automatically receive a bill credit equaling a full day of service.
In the event of a network interruption, we will work diligently to restore service and make it right for fiber customers who experience 20 minutes or more and wireless customers who experience 60 minutes or more of a covered outage. Consumers will automatically receive a bill credit equaling a full day of service and we’ll reach out to our small business customers with options to help make it right.
This announcement comes after Spectrum announced a similar program last September.
Other aspects of the new AT&T Guarantee program:
- Clearer guidelines for deals on wireless and fiber service.
- Improved customer service: Speak to a friendly tech expert within 5 minutes or schedule a callback at a time that you choose.
Learn more on the AT&T website.
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