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Many iCloud services down or slow to respond – 11 different services affected [Update: Resolved]

Update: As of 6.30am PT, Apple had updated its status page as showing all services back to normal. The company said that 40% of users had been affected.

Apple’s system status page is showing a substantial issue with iCloud services, the problems affecting eleven different services and persisting for four hours and counting at the time of writing.

While Apple lists the services as “may be slow for some users,” many users are reporting that the services are either completely unavailable or time-out when attempting to login … 

Services listed by Apple as being affected are Back to My Mac, Documents in the Cloud, Find my iPhone, iCloud sign-in, iCloud Backup, iCloud Drive, iCloud Keychain, iMovie Theatre, iWork for Cloud beta and Photos.

Multiple iCloud Services – Some users are affected

Users may experience slower than normal response when using most iCloud services.

Twitter users are describing the issue somewhat differently.

[tweet https://twitter.com/yannzitouni/status/601330314271678464 align=’center’]

[tweet https://twitter.com/acybot/status/601330181408690177 align=’center’]

iCloud was also hit with a bug last week, Find My iPhone showing devices belonging to other people. The App Store and iTunes Stores were affected by an outage last month, with Apple’s login services failing in March.

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Comments

  1. This is why I don’t use, or trust, the cloud yet. I am in favor of local storage or removable media.

    • OneOkami (@OneOkami) - 10 years ago

      Speaking purely in terms of storage, I wouldn’t blame you for not placing complete trust in the cloud but it doesn’t hurt to utilize cloud storage as a redundancy. In fact, it can be wise to do so if you don’t have any other means of maintaining an offsite backup of your data. Cloud services can go down, but your local storage can also fail, get lost, stolen or destroyed.

      All that being said, I personally wouldn’t use Apple as the best example of web service reliability. In my experience Google and Amazon are far more reliable and have better applications.

    • Titanas - 10 years ago

      Everything is on the cloud no matter if you access the data in real time or not. The dependency on cloud services is stronger than ever and it will only grow.

      I want to think that iCloud going down means that Apple is actually doing something with it. Changing things always breaks things.

      WWDC 2015 would be interesting around the involvement of iCloud in Apple’s future.

      • Cool name, but I’m not understanding your post. I have a 128 GB iPhone 6 that has 21.7 GB of music, 13.3 GB of photos and video, 1.8 GB of messages, and gigabytes of games and apps. All of my photos, videos, and music are not in the cloud because I don’t use iCloud. I have access to them even when I don’t have cell phone service.

        You stating that the cloud goingdown might be because Apple is “doing something with it” is overally optimistic.

        I don’t rely on the cloud because of instances like this and because it’s my belief that cloud services aren’t that secure yet. Yes, I could lose my phone, but the only phone I’ve lost was back in 2009 when a LG env fell out of my unzipped motorcycle jacket pocket while travelling 80+ miles on the interstate. It hit the bumper of the car behind me and shattered into the air. I backup my phone to my computer every two weeks when I add music to my phone. If I were to lose my iPhone I’d be upset, but most of my important media would already be backed up.

  2. Dan Bedford - 10 years ago

    Looks like the problem has been resolved as of 9:30am Eastern – https://www.apple.com/support/systemstatus/

  3. george1620 - 10 years ago

    I had a feeling something was going on. Last night I couldn’t share my location in the messages app. Kept saying that it couldn’t connect to the servers.

  4. Emad Ahmad - 10 years ago

    Ive lost the 200 GB storage now im back to 5.0 gb and I cant contact any support because I’m in Nigeria thats very bad my two years photos has dissappeard apple where are you now?

  5. Emad Ahmad - 10 years ago

    Hey Guys, any idea how to get support from APPLE in a country which has no apple centers?

Author

Avatar for Ben Lovejoy Ben Lovejoy

Ben Lovejoy is a British technology writer and EU Editor for 9to5Mac. He’s known for his op-eds and diary pieces, exploring his experience of Apple products over time, for a more rounded review. He also writes fiction, with two technothriller novels, a couple of SF shorts and a rom-com!


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