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IBM cuts down IT support staff w/ Mac deployment, says 5% of Mac users call help desk vs 40% for PCs

Apple CEO Tim Cook with IBM CEO Ginni Rometty

Deploying Macs to employees has helped IBM significantly reduce its IT staff and cut down on time and costs, the company’s VP of Workplace-as-a-Service Fletcher Previn explained at a recent talk during the JAMF Nation User Conference (JNUC). Previn offered some insight into how offering Macs has improved efficiency for the company’s internal IT staff since IBM for the first time started offering its employees Macs as an official alternative to PCs back in May.
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Apple’s IT provider Infosys sacks outsourcing CFO, division’s CEO ‘retires’ for overbilling Apple (Update)

The Economic Times of India reported on Wednesday that Bangalore-based company InfoSys, which provides outsourced tech support and other services for Apple, has fired the CFO of its business process outsourcing unit Abraham Mathews for failing to comply with the company’s code of conduct.
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Study: 85 percent of companies that plan to buy a tablet, plan to buy an iPad within 90 days

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We know that demand for the new iPad met expectations with Apple telling USAToday demand is “off the charts.” Apple also confirmed that the initial pre-order supplies were purchased with shipping times for the device slipping to “2-3 weeks.” Now, a new ChangeWave Research study of “1,604 business IT buyers” gives some insight into just how in-demand the new device will be in the enterprise.

From the study, we learn that approximately 22 percent of companies plan to buy tablets for their employees during Q2 2012. ChangeWave noted, among those companies, demand for iPad increased to the “highest level of corporate iPad demand ever” with 84 percent planning to make the new iPad their tablet of choice. The increase represents a 7-point jump from ChangeWave’s last study due to the new iPad launch. The study also aimed to find which carrier the companies plan to use for data services with their tablets. Not surprisingly, AT&T and Verizon were neck and neck:


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Apple CIO visited India in January to ‘quadruple’ global outsource spending on internal software

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Apple’s Chief Information Officer Niall O’Connor visited Bangalore in January, according to The Economic Times, and the senior officials at technology firms Infosys and Wipro made sure he received the full-treatment upon landing in India.

Apple is supposedly looking to “quadruple the amount it spends in India, making it all the more covetous for Infosys and Wipro.” The CIO will decide which Indian companies get software outsourcing orders and maintenance work worth about $100 million USD (490 crore), which is roughly 20 percent of the Cupertino, Calif.-based Company’s total global outsourcing spending.

O’Connor started with Apple in 1991 and took the reigns as CIO in 1997. Two of his primary achievements include the global deployment of SAP software and the development of a full-suite of retail systems for Apple…


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