J. D. Power and Associates Stories September 13, 2012

Apple tops J.D. Power and Associates 2012 US Tablet Satisfaction Study

J.D.Power and Associates is out with a 2012 U.S. Tablet Satisfaction Study and Apple is at the top of the list for customer satisfaction in four areas. Amazon is close behind:

The study measures tablet owner satisfaction among those who have owned their tablet for less than two years. Satisfaction is measured across five key factors. In order of importance, they are: performance (26%), ease of operation (22%), styling and design (19%), features (17%), and price (16%). 

Apple ranks highest, achieving a score of 848, and performs well in four factors: performance; ease of operation; styling and design; and features. Amazon (841) closely follows Apple in the rankings and performs particularly well in the price factor.

J. D. Power and Associates Stories September 6, 2012

JD Power: iPhone ranks highest in customer satisfaction for 8th consecutive study

For the eighth consecutive study, Apple ranks highest among manufacturers of smartphones in customer satisfaction. Apple achieves a score of 849 and performs well in all factors, particularly in physical design and  ease of operation. HTC (790) follows Apple in smartphone rankings.

HTC was its closest competitor. So, I guess that is news. [via the Loop]

J. D. Power and Associates Stories August 23, 2012

Verizon again tops J.D. Power and Associates Network Quality Performance report

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J.D. Power and Associates is out with the second half of its 2012 “U.S. Wireless Network Quality Performance Study”, and Verizon once again come out on top for network performance in five of the six regions included in the report. Only second to U.S. Cellular in the North Central region, Verizon posted the best overall network performance among the other carriers in the remaining regions based on 10 key problem areas that could impact the customer experience.

For a 16th consecutive reporting period, Verizon Wireless ranks highest in the Northeast region. Verizon Wireless achieves fewer customer-reported problems with dropped calls, initial connections, transmission failures and late text messages, compared with the regional average. Verizon Wireless also ranks highest in the Mid-Atlantic, Southeast, Southwest and West regions… U.S. Cellular ranks highest in the North Central region for a 14th consecutive reporting period. Compared with the regional average, U.S. Cellular has fewer customer-reported problems with dropped calls, failed initial connections, audio problems, failed voice mails and lost calls.

The study also covered the customer experience specifically for data-related problems. Not surprisingly, LTE device users experienced significantly less issues than older 3G devices like the iPhone:

The study finds that the number of data-related problems, especially those related to slow connection speeds, is significantly lower among customers using 4G LTE-enabled devices than among those using devices with older 3G/4G technology standards, such as WiMAX and HSPA+… For example, among customers with 4G LTE-enabled devices, the problem incidence for excessively slow mobile Web loading is 15 PP100, compared with the industry average of 20 PP100. Furthermore, the overall problem incidence for excessively slow mobile Web loading is even higher among customers with WiMAX and HSPA+ technology

Based on responses from over 26,000 U.S. wireless customers, the report explained how network performance was calculated: expand full story

J. D. Power and Associates Stories September 8, 2011

Apple awarded sixth consecutive J.D. Power and Associates Award for top smartphone manufacturer

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J.D. Power and Associates has just announced the results of their annual 2011 U.S. Wireless Handset Customer Satisfaction Study. Apple has earned the top-spot on the list for the sixth consecutive time. Apple scored a 838 on a 1,000-point scale with the iPhone, while the runner-up HTC scored a relatively close score of 801. 6,898 smartphone owners took part in the study. As if we already didn’t know, customers are pretty satisfied with Apple’s iPhone, and its 5-star rating for “Ease of Operation”. (via BGR)

Press release after the break:

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