recover Stories July 27, 2013

This is the third how-to in our new weekly series: 

One of the most common issues I hear about is forgotten Apple IDs. But this is not as simple as it sounds. Figuring out Apple ID details can involve finding out what the Apple ID username is, which Apple ID they should be using (if they have multiple), resetting security questions and answers, and resetting passwords.

Most people, if they have an iPhone, iPod Touch or iPad, are using their Apple ID on their mobile device. From there, if you go into the Settings App, you will be able to see your Apple ID.

Always double-check to see if you have two different Apple IDs: one for iCloud and one for iTunes and App Stores.  Under Settings, press iCloud. Make note of the email address listed in the account. To go back to the main Settings page, press the Settings arrow in the upper left hand corner. Then scroll down until you see iTunes and App Stores and press it. You now have three different possible scenarios: expand full story

recover Stories May 16, 2013

Apple releases Flash Storage Firmware Update 1.0 for mid 2012 MacBook Air

Apple has released a new firmware update for the mid 2012 MacBook Air today that helps to address problems with the device recovering from a crash. Apple release notes said the update addresses “a storage firmware issue that, in rare cases, may cause a system to fail to recover from crash.”

The MacBook Air Flash Storage Firmware Update 1.0 is available to download on Apple’s website here and should be hitting Software Update soon. The 1.69 MB update is available for mid 2012 MacBook Airs running OS X 10.7.5 or OS X 10.8.3.

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