AppleCare Stories March 17

AAPL: 139.99


[UPDATE: It appears that Apple is back to offering a 60-day window for adding AppleCare+. It’s unclear if the 1-year window was a mistake or if Apple decided to revert back to the previous timeframe. Thanks, Don!]

Although Apple’s information page for AppleCare+ hasn’t been updated yet, it is now possible to add the AppleCare+ extended coverage to iPhones within a year window, instead of the previous 60 day limit.

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AppleCare Stories December 12, 2016

AAPL: 113.30


I noted a few weeks ago that, given the ultra-low repairability of the new MacBook Pro, I was buying AppleCare for the first time. Pretty much anything going wrong with the machine – RAM, SSD, Touch Bar, even the power switch – is likely to require a whole new motherboard. And given that the screen is bonded into the lid of the case, we can also forget about repairing that.

So I bit the bullet and handed over the cash for an AppleCare policy. What we need when buying AppleCare is the 15-character registration code. What we actually get is a cardboard box containing not just one but two separate booklets totalling 92 pages …

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AppleCare Stories November 18, 2016

AAPL: 110.06


I don’t generally bother with AppleCare. My usual view is that, like any other extended warranty, it offers poor value for money. You’re paying a lot of money upfront for coverage you’ll likely never need.

Most Mac faults are going to make themselves known well inside the first year of standard Apple warranty coverage. The likelihood of a major fault occurring in the interval between the standard warranty expiring and AppleCare doing the same is very low. (There’s an additional factor at play in the EU, which I’ll get to later as it won’t be relevant to U.S. readers.)

But I am opting for it this time. Because the MacBook Pro with Touch Bar is not only non-upgradable, but also pretty much non-repairable …

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AppleCare Stories November 8, 2016

AAPL: 111.06


Apple appears to be rolling out a new iOS app called Support that works on iPhone and iPad. Support for iOS includes helpful links to support articles as well as access to AppleCare services.

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AppleCare Stories September 7, 2016

AAPL: 108.36


Buried inside all of Apple’s announcements today were some notable changes to the company’s AppleCare+ repair program. While Apple has long charged $99 for repairs of current-gen devices and $79 for previous-gen repairs, the company today announced that there is now a flat $99 charge for all incidental repairs under AppleCare+. For one of the most common repairs, however, there’s a nice pricing improvement…

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AppleCare Stories July 20, 2016

AAPL: 99.96


Apple today has been hit with yet another class action lawsuit, this time concerning the company’s process of replacing damaged devices under AppleCare+ with a refurbished device. This isn’t the first time Apple has been the target of scrutiny for this process and other AppleCare issues, with other lawsuits having been filed in the past.

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