Apple ID Stories November 13

We haven’t quite yet worked out the pattern or the cause but we have received many reports of users waking up to find that their Apple ID has been locked, and plenty more are complaining on social media. Apple will lock accounts for many different reasons, usually when someone attempts to access an ID by entering their incorrect password too many times.

Access to the account can be restored by answering the security questions and entering a trusted phone number for validation. Users may also have to reset their passwords.

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Apple ID Stories October 17

How to request your personal data from Apple

After first making the feature available in the European Union to comply with GDPR, Apple users in the US, Canada, and more can now download a copy of their personal information stored by the company. Follow along for how to request your personal data from Apple.

Apple ID Stories October 16

Apple has apologized following a recent spate of account hacks in China. The company said ‘we are deeply apologetic about the inconvenience caused to our customers by these phishing scams’, which it said affected a ‘small number’ of user accounts.

Although details on exactly what happened have not been disclosed, Apple said that the affected accounts were not secured with two-factor authentication. This allowed criminals to phish for account credentials and then extract money using apps like Alipay, as reported last week.

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Apple ID Stories October 11

Stolen Apple IDs have led to money being stolen from Alipay and WeChat Pay, China’s top mobile payment apps. The thefts took place from people who had their AliPay accounts linked to their Apple ID as a payment method …

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Apple ID Stories April 17

How to cancel and view Apple subscriptions

Have you ever signed up for a first- or third-party subscription through Apple and forgotten about it? Whether you’d like to cancel one or just remember what services or apps you’re paying for, follow along…

Apple ID Stories May 11, 2016

The Apple ID websites appleid.apple.com and iforgot.apple.com are not working properly for some users, with reports of a variety of glitches starting from yesterday afternoon. Some are reporting that the sites are completely down for them, while others describe problems ranging from being trapped in password-update loops to problems updating verification devices.

I was able to verify one of the problems myself …

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