A police officer in the U.K. named Doug Crossan reported his own 13-year-old son for fraud after Apple refused to refund £3,700 that the child ran up playing freemium App Store titles on his iPad. DailyMail has the story:
Cameron then racked up more than 300 purchases on games such as Plants vs Zombies, Hungry Shark, Gun Builder, Nova 3. Many of them are free to download but users can buy in-game extras – in one game Cameron had purchased a virtual chest of gold coins costing £77.98.
But the technology company has refused and his only way of recouping the money is to report the purchases as being fraudulent. So Mr Crossan, of Clevedon, North Somerset, has shopped Cameron to the Action Fraud helpline – meaning his son could face arrest and questioning by the his father’s colleagues. He said: ‘I am sure Cameron had no intention to do it, but I had to have a crime reference number if there was any chance of getting any credit card payments refunded.
We reported last week that Apple was adding a new “offers in-app purchases” warning in the App Store to better inform consumers downloading free apps that additional content will require a fee. The move followed a settling a class action lawsuit that alleged children were able to rack up thousands of dollars through the iOS freemium model, i.e. in-app purchases, with both parents and children under the impression that the games were free. Apple is refusing to refund Crossan, citing “parental responsibility and pointing out that iPads contain password locks to prevent accidental or unwanted purchases.”
Apple previously agreed to contact 23 million iTunes users who may be eligible for a refund or $5 in iTunes credit, but it seems Apple has refused some customers who accumulated particularly large bills. Reports earlier this month claimed Apple agreed to pay some consumers—such as a 5-year old boy from the U.K. that purchased £1,710 worth of in-app purchases over a short period.
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