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If all your Skype contacts are showing as offline, it’s not that your friends have deserted you – Microsoft says there is “an issue with the status settings” for many users and it is working on a fix.

While the problem persists, you’ll be unable to make Skype calls to contacts shown as offline. If you are not logged in to Skype, you may be unable to sign in. Microsoft says it is doing all it can to resolve the problem.

The iOS app got a redesign earlier this month.

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