If you’re unboxing your new iPhone 15 today, you might run into a bug during the setup process, as we first reported this morning. Apple says that all iPhone 15 models ship with a build of iOS 17 that may prevent you from transferring data from your old iPhone to your new iPhone 15.
The company says iOS 17.0.2 is now available for iPhone 15 devices, but there are several important things to point out.
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The bug in the version of iOS 17 that ships on the iPhone 15 could cause your data transfers from your old iPhone to fail, Apple explains. If this happens, your iPhone 15 will get stuck on the Apple logo and never actually finish the transfer process. iOS 17.0.2 resolves this problem.
Apple says that your new iPhone 15 should prompt you to update to iOS 17.0.2 during the initial setup process, before you’re prompted to initiate the data transfer process. However, we’ve seen a handful of complaints from iPhone 15 users who say this didn’t actually happen and they were never told about the availability of iOS 17.0.2 during setup.
Top comment by jimthing
I set several 15 Pro/Max's up today; ALL automatically updated to the new iOS version BEFORE then accepting transfer from old devices.
So this is likely a relatively rare edge case issue for most. And not worth worrying about unless you're extreme unlucky.
You have two options if you don’t install iOS 17.0.2 during the initial iPhone 15 setup process. Your first option is to connect your iPhone 15 to your computer before you finish the setup process.
- Connect your new iPhone to a computer with a cable.
- Press and quickly release the volume up button. Press and quickly release the volume down button. Then, press and hold the side button.
- Continue to hold while the Apple logo appears and don’t let go until an image of a computer and cable appears.
- On your computer, locate your new iPhone in the Finder or in iTunes.
- Choose Restore when you see the option to Restore or Update.
You can also set the iPhone 15 up as new, without transferring any of your data. Then, head to the Settings app, install the iOS 17.0.2 update from there, restore your phone, and complete the setup process again and choose to transfer your data from your old phone.
Have you had any issues setting up your new iPhone 15 or iPhone 15 Pro? Let us know down in the comments.
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