defective Stories June 26, 2015

AppleCare+ extends coverage to defective batteries holding less than 80% of original specs

Update: Apple has now made the same change to AppleCare for Mac.

Apple has made a small but welcomed change for those that have AppleCare+ for iPhone, iPad, or Apple Watch, adding improved coverage for defective batteries. Previously Apple’s terms for the extended warranty offered coverage for batteries that retained less than 50% of Apple’s quoted specs. But with the updated terms, Apple will have you covered for batteries that retain less than 80%.

If during the Plan Term, you submit a valid claim by notifying Apple that (i) a defect in materials and workmanship has arisen in the Covered Equipment, or (ii) the capacity of the Covered Device’s battery to hold an electrical charge is less than eighty percent (80%) of its original specifications…

For AppleCare+ customers with batteries holding less than 80% of their original capacity, Apple will offer to repair or provide a replacement unit.

For Apple Watch, AppleCare+ extends coverage on the Watch and Watch Sport models to two years, up from the one year complimentary warranty that comes with the device. It also gives users up to two incidents of accidental damage coverage subject to a $69-$79 fee. The pricey $10,000+ Apple Watch Edition models, however, get coverage extended to three years with accidental damage fees costing $1000.

AppleCare+ for iPhone or iPad costs $99, while Apple offers a bundle for Apple Watch and iPhone starting at $149. AppleCare+ for Apple Watch Edition costs $1,600.

defective Stories June 19, 2015

Apple today announced a replacement program for the 3TB hard drive included in some 27-inch iMac models due to a concern that some of the components “may fail under certain conditions.” Apple doesn’t mention a specific product number, but notes that affected machines would have been sold between December 2012 and September 2013, which would apply to Apple’s late 2012 iMac model. expand full story

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