first direct Stories February 19, 2016

HSBC has told the BBC that it is going all-in on biometric security, replacing both passwords and memorable questions with a combination of Touch ID and voice-recognition. The bank says that the option will be offered first to customers of its UK branchless subsidiary First Direct before rolling out to 15 million HSBC customers.

First Direct’s customers will be offered the voice and fingerprint recognition system over the next few weeks, followed by HSBC’s in the summer.

Francesca McDonagh, HSBC UK’s head of retail banking and wealth management, said: “The launch of voice and touch ID makes it even quicker and easier for customers to access their bank account, using the most secure form of password technology – the body.”

The hi-tech security approach is heavy on Apple tech …

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first direct Stories July 28, 2015

Following the launch of Apple Pay in the UK two weeks ago, Apple is continuing the rollout with the addition of two major banks, HSBC and First Direct. Customers who have credit cards or debit cards with those banks can start using Apple Pay now. As with other UK Apple Pay transactions, there is a £20 transaction limit at most retailers apart from those with upgraded payment terminals that support higher-value contactless purchases. The £20 limit is getting raised to £30 in September.

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