Sonos

Complaints on Reddit shared over the past week have exposed a problem with Sonos’ first-gen Roam speakers overheating and partially melting, which the company just acknowledged while downplaying the number of known cases.

After former Sonos CEO Patrick Spence left the company over the disastrous launch of a new app, Tom Conrad was appointed as an interim replacement. Update: Sonos has now confirmed Conrad as permanent CEO – see the end of the piece.

The new app left many long-term customers struggling with connectivity problems and broken features, with Conrad saying this was because the company failed to understand how its products were used in the real world …

Interim Sonos CEO Tom Conrad said in an interview that two of the unpopular decisions the company made were deliberate, but the biggest problem was that it failed to understand how its products were used in the real world.

Conrad said that Sonos would never have released the new app had it fully appreciated the difference between its lab testing environment and real homes …

Sonos has had a very bad past year. But under a new interim CEO, the company is reportedly planning to launch a major new hardware product soon: an Apple TV 4K competitor that could cost between $200 and $400. Its codename: ‘Pinewood.’

Do you remember the days when new iOS versions might introduce major redesigns? iOS 7, I’m looking at you. Despite annual whispers predicting another big iOS revamp, I feel very confident in saying those days are over. And one recent app debacle shows why.

A fun piece of Apple history has been revealed thanks to a look at how Sonos started and where it is headed. It turns out that ‘father of the iPod‘ Tony Fadell wanted Apple to buy the premium audio company.

Fadell tried to persuade Steve Jobs to do so, but Apple’s co-founder refused, saying that he instead wanted to sue the company …

Growing concerns have been expressed that the Sonos app might in future require a subscription, as the company reported revenue down for the second year running – and a former employee has now added fuel to the fire.

Of particular concern is that all actions initiated in the app now go through a Sonos server, rather than being executed locally, giving the company complete control of everything users do …

The struggles continue for Sonos. The company has confirmed that an ongoing “major outage” means that Apple Music is currently unavailable via the Sonos app.

Sonos has unveiled the latest addition to its home audio lineup with the Sonos Arc Ultra, a new version of the acclaimed Sonos Arc soundbar. Alongside the Arc Ultra, Sonos has also introduced the Sub 4, a next-generation subwoofer with deep, distortion-free bass to complement any Sonos setup. As a current Sonos Arc customer, I’m excited to see how they will outshine an already great soundbar with their new Arc Ultra.

Sonos has been struggling to regain the trust of its customers after its disastrous launch of a new version of the app.

After initially doubling down on the new app, the company’s CEO later apologized for it, and he has now made seven promises about how Sonos will operate going forward. This includes giving all products currently under warranty an additional year of coverage, but customers don’t seem too impressed …

Whether you use Sonos or not, there’s a good chance you’ve heard about the broken Sonos app and its endless redesign troubles. In response to user frustration about the new app’s shortcomings, Sonos has launched a public roadmap for its future. A new Trello board tracks fixes in the app and outlines what’s coming next.

A potential plan to bring back the old Sonos app has turned out to be impossible, according to the company’s CEO.

The idea was hatched after widespread problems with the new app forced Sonos to issue a public apology, and to delay the launch of two new hardware products …

Sonos has had a tough time since it launched a brand-new app in April that was met with instant and harsh criticism from customers. While the company has a plan to fix the new app, Sonos leadership is considering the possibility of relaunching its old app to provide relief for itself and its users.

Two new Sonos products are ready to ship, according to the company, but the launches have been delayed by ongoing problems with the company’s app. This likely includes a set-top TV box intended to compete with Apple TV.

Sonos CEO Patrick Spence repeated his apology to Sonos owners for letting them down with the new app, and said that putting this right is the company’s number one priority …

Sonos launched an all-new version of its app in May that was quickly met with backlash. The company has been listening to feedback and making improvements in the weeks and months since. But now Sonos CEO Patrick Spence has emailed customers sharing an apology and a detailed timeline of what to expect as the company prioritizes fixing the app.

Sonos has recently made headlines for releasing their first over-ear headphone, the Sonos Ace. It brought the high-quality sound that Sonos customers are used to, but brought it into a portable and personal package. While they were not perfect, they are still up there as one of the best premium over-ear headphones on the market; check out our review here. Now, it seems Sonos is pivoting back to their bread and butter, the Sonos Arc. The Verge reported that the successor to the Arc, the Sonos Lasso, is right around the corner. Here is what we know.

Sonos is probably wishing its only controversy was an app redesign. Today the company is receiving a lot of heat for a revision to its privacy policy that introduced a major policy reversal with the removal of a single line.

Sonos has launched its first headphones and they compete directly with Apple’s AirPods Max. So what do you get with the Sonos over-ears? Here’s a detailed comparison of specs, features, battery life, and more for Sonos Ace vs AirPods Max.