Screen Shot 2013-10-01 at 10.52.26 PM

Over the past few days, several iOS 7 users have been reporting issues with sending and receiving iMessages. A quick (partially successful) fix has been to Reset Network Settings inside of the iPad, iPhone, and iPod touch Settings app. However, this mostly has only been working for outgoing iMessages.

Instead of sending as an iMessage, texts have either been reverting to SMS or just hanging without ever sending. Now, Apple has told the WSJ that it is aware of the issue and it is working on a fix for an upcoming software update:

“We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update,” Apple said in a statement. “In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologize for any inconvenience this causes impacted users.”

In the meantime, Apple is recommending that users contact AppleCare. We’re not so sure that will solve anything as this is clearly a software issue that Apple has acknowledged (in the same statement!) will be solved with an actual update. As our own analytics have shown, Apple is widely testing iOS 7.0.3, so perhaps this will be the release with the answers to our iMessage troubles.

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14 Responses to “iMessage issues? Apple says fix available in upcoming software update”

  1. Lee Palisoc says:

    I hope Reminders’ geo-location bug will be included for the next update.

  2. Fraction of the users huh? Well I must just be lucky because I am a part of that fraction.

    PS Apple… you may want to actually tell AppleCare about this. I spoke with two Senior Advisers today and neither was aware of this. Their solution… replace my phone (PITA with a 5S). Did it actually fix my problem?? No.

  3. The issue I’m having is that I’m unable to paste into iMessage if I wanted to paste something at the end of a message I’m typing….

  4. Turning iMessages OFF and back on did not help. Later a did a phone *restart* – now *it works*.

  5. Vic Berggren says:

    7.0.2 resolved this for me

  6. Jay Shelley says:

    This issue would have been overcome in the betas if Steve Jobs was still alive!

  7. Scott Wilson says:

    This started yesterday for me. Every message I was sending and receiving stopped being iMessages.

  8. Don’t know if it was the ‘Turning off iMessage/resetting network settings’ trick or switching to T-mobile that did the job, but iMessage is clicking along fine now.

  9. Mike Murray says:

    BS. Small fraction? Everyone I know is having this problem. A reboot works for a few hours.

  10. Rob Smithson says:

    I had the same problem over the weekend. iMessages would not send, and I would get the exclamation point after a while. I was not being given the option to resend, but I was able to Tap&Hold and send as a text message.

  11. Jason Le says:

    ios7 has major problem with imesage and maps

  12. unnamedandu says:

    Does apple really noticed that, app refresh just screwed how the apps work, all the apps have to be on to be working( notified and stuff) and geo-location, they actually think iMessage is a bigger problem. We’ll that works at least from time to time