Update: Many users are reporting that cellular functions and Touch ID are no longer working post update, so we would recommend holding off until further notice. Many who have updated their iPhone 4S, iPhone 5, and iPhone 5s are reporting no problems, so it appears this problem is likely confined to iPhone 6 and 6 Plus.
Update 2: The update has been pulled. Apple has issued a statement to Re/code:
https://twitter.com/JohnPaczkowski/status/514843301996802048
Apple has released iOS 8.0.1 to the public, and it’s rolling out now OTA to all devices capable of running iOS 8. The update’s build number is 12A402, and it packs fixes for a variety of bugs that have plagued users of version 8.0. Most notably, the new version includes a fix for the bug that was keeping HealthKit apps from the App Store. Furthermore, the update addresses a plethora of other problems including an issue with apps accessing photos from the Photo Library, a bug involving 3rd party keyboards, an issue that caused unexpected data usage when receiving SMS and MMS messages, an issue involving ringtones not being restored by iCloud, and more.
The update also packs a variety of improvements for already-existing features. According to the release notes, the new Reachability feature should have improved reliability, and there is also better support for Family Sharing Ask To Buy for in-app purchases. This update comes just one week following the initial release of iOS 8, and like that version, the update will work with iPhone 4S or later, iPad 2 or later, both models of the iPad mini, and the 5th generation iPod touch. The full release notes are below.
This release contains improvements and bug fixes, including:
• Fixes a bug so HealthKit apps can now be made available on the App Store
• Addresses an issue where 3rd party keyboards could become deselected when a user enters their passcode
• Fixes an issue that prevented some apps from accessing photos from the Photo Library
• Improves the reliability of the Reachability feature on iPhone 6 and iPhone 6 Plus
• Fixes an issue that could cause unexpected cellular data usage when receiving SMS/MMS messages
• Better support of Ask To Buy for Family Sharing for In-App Purchases
• Fixes an issue where ringtones were sometimes not restored from iCloud backups
• Fixes a bug that prevented uploading photos and videos from Safari
Cellular was killed for me with 8.0.1, as is TouchID. Phone is basically useless.
— Analysize (@Analysize) September 24, 2014
https://twitter.com/steqheu/status/514826663289319424
Oh crap, DO NOT update to iOS 8.0.1. No cellular service and Touch ID is broken.
— Chris (@chriswb) September 24, 2014
https://twitter.com/orbuch/status/514828149515771904
Great. My Touch ID is broken on iOS 8.0.1.
— Joe Rossignol (@rsgnl) September 24, 2014
https://twitter.com/Siri_Support/status/514827471297183745
https://twitter.com/michaelsteeber/status/514828270647652352
@9to5mac @steqheu my iPhone 5s works!
— cino (@domenicopanacea) September 24, 2014
https://twitter.com/CharlesYin95/status/514829282821275648
Sounds like this is an iPhone 6 problem, as I'm getting tweets from iPhone 5 users who say they're fine. http://t.co/j6sbbSd2PG
— Jason Snell (@jsnell) September 24, 2014
https://twitter.com/unlink111/status/514830974207926272
https://twitter.com/martinluckett/status/514830402964717568
Looking forward to the iOS 8.0.2 release notes:
-Sorry about that.
— M.G. Siegler (@mgsiegler) September 24, 2014
FTC: We use income earning auto affiliate links. More.
So we should start getting HealthKit enabled apps soon then.
now my touch id wont unlock my phone on my i6
“Update: Many users are reporting that cellular functions and Touch ID are no longer working post update, so it might be a good idea to be careful before jumping the gun on this one.”
In other, better, words – It would be a good idea to not update to 8.0.1, and wait for 8.0.2.
When and where did it release ?
iPhone or iTunes not showing anything
Developer account not showing anything
Have to do it over the air, but don’t do it. Read the comments.
iPhone settings>general>software update>(1)
does it fix the bending problem?
but really, does anyone else have a problem when playing something in the music app and turning it in landscape makes the screen turn black?
Great, updated and now I have “No Service”. Apple’s software QA process is so completely fucked.
same here. No Service. :(
Ow crap, just started the update…
Yep. No service either. I tried shutting my phone off then back on and still nothing. WTF
Same here. A phone isn’t very useful without the phone part…
This appears to break Touch ID too. Great.
No problem here. (4s)
Let’s hope the atrocious battery life on my 5 will be addressed in the 8.0.2 release.
Word from a coworker: Background app refresh is causing this problem, check your apps to see if they have that enabled and you may see better life.
i also am getting no service after updating ( EE in the uk )
No service after the update …lol
Really hoped they fixed the battery issues!
I thought the keyboard bug was done on purpose to prevent key-logging of passwords by the third party keyboard developers.
I have no service now that I have updated…Anyone else having this problem?!
OMG. No service… is android in charge of iOS8?! This is seriously the biggest piece of crap…
too funny Cory
I have just updated my iPhone 6 Plus to iOS 8.0.1 and now have No Service! I guess i just have an “i 6 Plus” now. Great update!
Did they fix the battery drain?
I don’t even see the health kit app anymore
Just updated on my 6 and now I have no data or cell service.
I’ve got an AT&T 128GB 6
Congrats
No service and no Touch ID on iPhone 6…. Well this is fun. Good job QA’ing this one Apple.
It has killed my cellular connection and touchID. Well done apple!
I misread that as Heathkit. Good times… ;)
Uh yeah, no service, and TouchID isn’t working at all….
wow.
just came back in to say to TouchID either. WTF apple
No service, TouchID isn’t working either on my 6 Plus.
Same here…wtf
touchid broken too
DO NOT UPDATE!!!!!!!!!! The update breaks the cell connection (no service) and Touch ID is broken too!
DO NOT UPDATE!!!!!!!!!!
“No Service” after updating…. tried everything but restore (i’ll save that for an extreme last resort). Seriously, Apple?
Touch ID is also broken… WTF
apple told me a restore would fix it, but i dont want to try it.
No Service and TouchID is now totally dead for me. iPhone 6 Plus.
Holy Moley! An update that is 1.94 GB in size? Download time will be 40 hours due to the slowdown in WIFI the update to 8.0 caused in the first place.
The update is 71.5 MB in size.
Don’t update yet as people are reporting that it breaks cellular and Touch ID.
What? mine was 64Mb
72.8 MB on my 5S – and it’s still posted to download!
no service and touch ID doesnt work at all thanks apple
Are they serious? No more TouchID, no cellular service?
APPLE! C’mon!
iPhone 6, 128gb.
Try to do a second restart of your device. The “no service” issues should be solved
I’ve restarted a couple of times. No dice on it fixing the problem. Backing up now and trying to restore via iTunes.
THANK GOD
that keyboard shit sucks
And my Bloody 4S?
No Service and Touch ID doesn’t work for me anymore too – iPhone 6 Plus 64GB here.
Apple’s not having much luck in the past few weeks, are they?
Yep, TouchID and cellular service are broken. iPhone 6 64GB.
No service, no Touch ID.
iPhone 6, 64gb on T-Mobile. 8.0.1 update killed my signal (Just says Searching…) and also killed TouchID… slow clap apple….
No Service and Touch ID for me either (iPhone 6)
iPhone 6 plus has no service and no touch ID for me here in the UK lol ffs apple
iphone 6 UK Three lost both Touch id and network. What has happened to Apple?
Is there a way to restore to 8.0?
Should be able to if upgrade was done over wifi and not through iTunes, right?
Doesn’t matter.
As long as Apple is signing that version of iOS, it can be restored
Search online for iOS 8 ipsw and download one that matches your device and model and restore via iTunes
Go to iTunes and restore there
Cell Service and TouchID is broken on iPhone 6 Plus
So far so good, but I have a iPhone 5 so no touch ID. But service is still showing good. Just made a call and it worked.
seriously…do you guys even test this!? now i have a very expensive iPod……. thanks..
Both Touch ID and no cell service bugs. iPhone 6.
iPhone 6 on AT&T, cellular completely broken as well as Touch ID. Currently talking to Apple support to see what is going on.
Just got off the phone with Apple support, and apparently people have been chatting about this issue “in the back rooms”? No idea what that means… but it was suggested to do a backup, put the phone into recovery mode and attempt a restore via iTunes.
My restore (download of 8.0.1) is in progress now – I’ll update as I go further.
They just instructed me to do the same. Sounds like they have no clue whether it will actually work or not, so I’m keeping my fingers crossed here.
Just got word that the restore does fix it. So good news there
Software is installing now – fingers crossed. We’ll see if this works…
Thanks. Trying now
Cell Service and Touch ID working on 16GB 5s – Canada
Has anyone tried a full restore from the dev center?
iPhone 6 Plus 64GB AT&T here….no cell service and Touch ID completely busted after update.
72MB, OTA. It initially said it would take 35 minutes to download, it took about 35 seconds. Japan’s LTE network is best network. It took more time to verify the contents of the download.
The spinning dial prior to starting the update was at the bottom of the screen just above the home button, odd.
Everything went smoothly, I sat there waiting for the phone to restart only to realize it already had and went into power saving mode before I noticed. On 8.0 I was having infrequent issues where the control panel and search stuttered if accessed it for the first time in a while, now all the pulldown and pullup features seems to move a lot faster and no longer stutter. Yay. :)
I don’t want you all to feel special. My iPhone 5s is in recovery mode.
Mine works fine.
6 AT&T. Same here. No Service, No Touch ID
iPhone 5S – works perfectly.
iOS 8.1.1 working on 5S
**8.0.1
Both Broken iPhone 6
So I guess that week long vacation Tim Cook gave apple employees for thanksgiving will be revoked?!?!
Mine’s also broken. No cellular service and no Touch ID
iPhone 6+, T-Mobile
This is the worst launch ever, Asian translation on the live feed, pissed off iTunes users because of “free music”, bending issues, buggy os and now an update that just made it all worse.. Why didn’t I go with the gs5 this time around, this would have never happened if Steve was still around. Apple I expect an event where you formally apologize to your loyal customers and not just say” look so and so also had update bugs” I’m not worried about any other brand , I own an iPhone. /rant
I support your rant 100%
iPhone 5S has TouchID just like iPhone6 and 6Plus…..
and whats next? Free bumpers for everyone!?
free hardback cases
Maybe breaking iOS 8.0.1 was a way for everyone (especially all the celebrities) to lose the nudies on their iPhones.
Same issue here. iPhone 6 with AT&T. No cellular service or touch id after update.
Has anyone reverted back to 8.0?
i don’t know what you guys are complaining about……. I LOVE MY NEW iPHONE TOUCH 6….
=/
…. Clicked update then logged into 9to5… Will know in 2 min if it works or not!
You can easily downgrade to 8.0 anyway
6+ cell phone data broken too
Iphone 6+ 128Gb Verizon, 8.0.1 no service and TouchID isn’t working at all
Both cellular and Touch ID is fine.
For you maybe. I have a 6+ on T-Mobile and am in the camp of having neither.
i chatted with apple they said to do a clean install on my phone, but i dont have the time to do it, and that should fix the issue.
“Oh just delete your entire phone and all it’s settings” is not an acceptable fix to this nor should anyone take it as one. The fact is they missed something huge in their QA process and now a ton of iPhone 6’s are expensive wifi connected paperweights.
yeah i agree
Bring Scott Forstall back!!
Hey everyone.
We all doing OTA updates?? Anyone do a full restore and see if it works?
iphone 6 128 GB AT&T broken…no touch ID …no Cellular Service
Anyone has a GM release link for ios 8 12A366 — Iphone 6 plus?
After doing a full restore through iTunes (8.0.1 download), I get service now. I’m restoring my iCloud backup and we’ll see about TouchID.
Full restore from backup also fixed TouchID.
Looks like update/restore via iTunes is the best way (right now) to update to 8.0.1… I’m running an iPhone 6, 64GB on AT&T.
A few comments below seem to echo the same thing. Will update as more information comes in.
did it work ?
A DFU restore seemed to fix it.
For some odd reason, I can’t even see the IOS 8.0.1 update. My iPhone 5s considers itself up to date with IOS 8.0. Lucky Me I guess
Looks like tethered restore/update works… the moral of the story – don’t do an OTA update right now. Wait until Apple fixes things or do a tethered update.
Good luck!
Does it break cellular on iPad air?
Nope-works fine on my iPad Air.
Not so much on the 6 Plus, though.
Busted Cellular for me…
broken my 6 as described on EE UK also. I guess they didn’t test this at all?!
iOS 8.0.1 was supposed to be rolled out to iPhone fans within ISIS in Syria and Iraq as a supplemental feature for the fireworks display they are currently viewing, but Apple accidentally released this to the rest of the world.
Tickle my balls so I can laugh.
haha – good one
iPhone 6 is a great device to sit on – it bends to the contour of one’s buttocks. The camera is great as well. Healthkit – that’s an important feature. As for some obscure functions like cellular signal, do you people are just looking for something to complain about?
STUCK with NO SERVICE nor TOUCH ID!!! Apple is becoming sooooooooo lame in software matter that I can’t even believe! Android feelings….
Is downgrading an option?
(iPhone 6 128GB – T-mobile)
Yes, you can download the ipsw file for 8.0 or 7.1.2 and then go to iTunes and press shift while clicking Restore. Then select your file and that’s it.
Where can we download the ipsw file from?
Search the net. Many have the ipsw files like : Remondpie.com (frontpage)
the ipsw from Apple has not been officially released for the 6 or 6 plus (at least not via the developer channels). I would say use at your own risk from a 3rd party website.
That not correct. The ipsw files for 8.0.1 come from the official Apple site and have been released for public (and after the complaints they pulled it off)
I meant to add that you can get it iTunes if you have done a restore on the device (it gets downloaded to your PC or Mac) but if you haven’t done it the only option is to download it.
Restoring to iOS7 won’t help as Apple doesn’t sign it anymore.
False. Apple is still signing 7.1.2:
http://www.icj.me/ios/all#iPhone62
6 Plus here, broke touch ID and cellular. Hard reboot didn’t fix it.
They pulled the update
Those who are having an issue with cellular signal on iPhone 6 or iPhone 6 Plus running 8.0.1, have you tried to pull the SIM card out and then put it back in?
Thank you beta testers. I’m sure glad I saw this first.
Except they didn’t release this to beta this time…
Just like Siri was released in beta … Apple fail.
Trying a DFU mode restore from iTunes. I let everyone know how it goes…
who needs a microwave when iOS update can fry it :P
Before doing the downgrade, Downloaded and reinstalled the update using iTunes/computer. Working fine now on 8.0.1 w/iPhone 6 128GB AT&T
Doesnt even let me restore now. No builds for Iphone 6 and 6+ on the developers center
If you put your phone in DFU mode it will let you restore it. I don’t know if it fixes anything yet though.
WTF, Apple is having its worst month in recent history.
Clearly.
DFU restore from iTunes works! Google around for instructions on how to put the device in DFU mode.
Did you restore to 8.0?
I’m not sure yet, it’s still restoring from iCould. I’ll post when it’s done, but my cell service is back at least.
It restores to 8.0
apple just pulled an android… o wait… even android never been this bad
Wow Apple needs to fix the OTA update. How can they be this irresponsible.
just restored back to 8.0 (built 12A365) and got back to work… thanks for the hassle Apple…
confirmed this seems to work…… now i want my free bumper….
Just download IOS 8.0 and “update” not “restore, this way you wont have to re-sync all of your things from iTunes.
Use the “shift” key for pc” or “option” for mac when you check for updates in iTunes and select the downloaded ipsw
iPhone 6: http://tinyurl.com/qa7vdgj
IPhone 6 plus: http://tinyurl.com/kh9bzrk
UPDATE: Apple has pulled iOS 8.0.1 from the Developer Center and it is also no longer available via an over-the-air download.
Got iOS 8.0.1 and have had the Touch ID and Cellular NO SERVICE issues? Here is how to fix that:
1. Based on the model number of your iPhone, you will be able to identify which iOS firmware file you need to download. You can find model number on the iPhone’s back cover.
iPhone 4s Model Number(s): A1387 ; A1431
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05612.20140917.FB40v/iPhone4,1_8.0_12A365_Restore.ipsw
iPhone 5 Model Number: A1428
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05342.20140917.ZPfIL/iPhone5,1_8.0_12A365_Restore.ipsw
iPhone 5 Model Number(s): A1429 ; A1442
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05524.20140917.0wBls/iPhone5,2_8.0_12A365_Restore.ipsw
iPhone 5c Model Number(s): A1456 ; A1532
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05607.20140917.0Rk5V/iPhone5,3_8.0_12A365_Restore.ipsw
iPhone 5c Model Number(s): A1507 ; A1516 ; A1526 ; A1529
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05340.20140917.F1SK7/iPhone5,4_8.0_12A365_Restore.ipsw
iPhone 5s Model Number(s): A1433 ; A1533
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05671.20140917.dyJlj/iPhone6,1_8.0_12A365_Restore.ipsw
iPhone 5s Model Number(s): A1457 ; A1518 ; A1528 ; A1530
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05446.20140917.vuup2/iPhone6,2_8.0_12A365_Restore.ipsw
iPhone 6 Plus Model Number(s): A1522 ; A1524
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05555.20140917.YWW0v/iPhone7,1_8.0_12A366_Restore.ipsw
iPhone 6 Model Number(s): A1549 ; A1586
iOS firmware file needed: http://appldnld.apple.com/iOS8/031-05647.20140917.b0n9s/iPhone7,2_8.0_12A365_Restore.ipsw
2. Plug your device into your computer
3. Turn off the device by holding the Sleep/Wake or Power button and swiping it off
4. Hold the power button for 3 seconds
5. Begin holding the Home button without releasing the Sleep/Power button for 10 seconds
6. Release the power button and continue holding the home button until you get a popup from iTunes that your device is recognized as being in recovery mode.
7. Now hold down the (Mac Option/Alt) (Windows: Shift) Key and click on the Restore button. In the navigation sheet that appears locate the ipsw file you just downloaded and click Choose. Again, this will wipe out all the data on it so be sure to have a backup.
8. Be patient and wait for the installation process to be completed by iTunes
9. Once the restore is completed you can select your backup or treat the device as a new device.
Here’s another important note (which Windows users should pay particular attention to; also, this is something that only applies if the user chooses to look for the desired IPSW file on the Internet). Your browser may change the IPSW file into a .zip file. For example, Microsoft’s Internet Explorer does this, if used to download the firmware bundle. This doesn’t mean it’s unusable. Instead of wasting time switching web browsers, just rename the file to end in “.ipsw” and iTunes will accept it.
The UPDATE HAS BEEN PULLED from the server, so is no longer available…
Restoring :(
If you restore back to 8.0, do so before iCloud backup runs while on 8.0.1, or you may not be able to restore from backup once you boot up 8.0.
I’ve put my iPhone 6 into DFU mode and currently trying a complete restore via iTunes. Furious.
Apple Support was useless and they will be hearing from me again with a strongly worded email.
Aren’t you all glad you rushed right out to get the phone without any thought?
The sheep are guinea pigs.
This is why I have gone over to android, no more hassles…
apple has gone downhill real fast since Steve’s death, OSX is a joke now and innovation is gone..
All good here on my 5s UK
anyone got any idea when we can get our phones working again apple? I move to london tomorrow and it is fairly vital. Also, I am sure there are others who might want to use their idevices. I am looking at you… apple employee who should be sweating and not reading 9to5…….
No annoying cellular calls along with improved security? Sounds good to me! ;-)
Hahahahaha.
can everyone shut up? dang. I’m on here to learn about apple and news and updates. not to hear everyone complain. google instructions, your not guaranteed a response on here! and for the people saying “they pulled an android” gtf off this site. apple enthusiasts need to stick together and look at it as a speed bump in apples road. they WILL fix it and it WILL be sooner rather than later. just calm down and enjoy what you have cuz i know the people without homes aren’t complaining they don’t have service. they probably don’t have a phone. so shut up and resect what you have, it will be fixed.
Problems only on iPhone 6 and iPhone 6 Plus
Lost TouchID and cellular. Returned the phone to the store and they gave me a new one.
Apple CSRs: Tim and Jony, everyone is complaining that their phones are bending!
Tim: Hmmm what shall we do Jony?
Jony: phones? Let’s just fix that…
Apple is squarely to blame here. They released a product they didnt send for beta testing with willing devs first.
To top it all off they didnt even offer up a temporary fix.
LMAO Apple under Tim Cook is such a disaster. He needs to resign and before he does, he needs to make sure to hire Scott Forstall back to take charge of the iOS design. History is repeating itself. Let us sit back and witness the continuation of the downfall and demise of Apple, all over again.
Why would Tim be responsible for developers not following the normal QA process? I think he needs to make some heads roll potentially. There is no way this should’ve happened if they went through the developer QA process.
Jesus H it’s just a phone, nobodies going to die. Well not unless you’ve just updated and currently trying to call an ambulance!
Cellular and Touch Id is still broken, even when I restored to my earlier settings which is before I took 8.0.1 update. This is so frustrating. When is the fix coming.
It’s clear to me that Tim Cook’s team is not focused in making Apple’s software to JUST WORK. I still hate that they killed Aperture, and MBP17, where are the updates for Thunderbolt Display? They’re leaving Pro Users in limbo.
Let’s add this to the list of Apple fails.
Siri, Maps, misleading cell reception, exploding batteries.
Geez, was Apple involved in the Hubble telescope?
Too funny.
Unfortunately I saw this and upgraded. I spent the next 8 hours going back to 8.0 and restoring the phone. Apple/AT&T had no idea it was a problem !!
Regards, Roy
>
Asks for password to open. Will not accept reset password (done on MacBook, or old password. Phone only good as phone. No use for e mail, maps safari. No help available at One to One or on phone. This is a bigger
problem than being let on
Next year I won’t upgrade my operating systems before christmas.
I expected that after Steve Jobs, Apple would become better at things that have lost their higher management’s focus.
But they have become worse at it.
Now that all of Apple seems to be working on iWatch, iCloud seems way behind schedule, several iOS8 features that were announced are not there and Pages for Mac has been full of obvious bugs for almost a year.
If Apple is going to neglect functionality in favor of style as much as they seem to be, and really become a fashion brand instead of the world’s best tool maker, I might well be heading for another ecosystem.
I just did mine and its not going through, rather i lost all my pictures.
im on iPhone 5 and eversince i’ve updated to ios 8, my drop down menu doesn’t work, my phone calls would suddenly hang up and shows “call failure”. my whatsapp doesn’t show any notifications and my apps would hang from time to time. please help?
I have the same issue but i have ios 7 .
It broke my 4S. I had to restore via iTunes and then iTunes still installed 8.0.2 which works but has created noticeable lags in performance. Also copy functions are very erratic.