A small number of early Apple Watch users are reporting problems charging the device, as well as excessive drain of the paired iPhone’s battery, according to posts on Apple’s discussion forums and Twitter. According to training documents received by 9to5Mac, Apple is already aware of the issues, and offering solutions that may help affected users.
Users with charging problems have explained that the Apple Watch will physically connect to its charger and say that it’s charging properly, “but in reality the power diminishes as if no charger was plugged in.” In some cases, the issue appears to be in software, where one of two several-step tricks may enable the Watch to recharge:
- Turn off and reset the Watch, first holding the side button, swiping to power off, then holding the Digital Crown and side button at the same time until the Apple logo appears. This alone may solve the problem.
- If that doesn’t work, restart the connected iPhone, open the Apple Watch app, then Erase All Content and Settings using General > Reset. Set up the Watch again and see if charging works.
Some users have noted that their issues appear to be hardware defects, which are being resolved by AppleCare using either replacement Watches or charging cables. However, one user noted that what appeared to be a hardware problem may have been caused by not removing protective plastic on the Watch’s rear charging surface, and was resolved by restarting the Watch. These types of problems, as well as “super quick” iPhone battery drain issues are in the process of being addressed by Apple, as explained below…