After an unsuccessful union with Sprint, T-Mobile is going after its former suitor’s customers, as well as its other competitors’ subcribers in the wireless world. Today, the magenta-colored carrier announced an aggressive promotional campaign that offers a free year of LTE data to castaways from AT&T, Verizon and of course Sprint.
Starting on August 29th, whenever an existing T-Mobile Simple Choice customer successfully refers someone from America’s other big three wireless carriers, the Un-carrier will reward them and their new recruit with free unlimited LTE data for one year. If you’re already a T-Mobile Simple Choice customer who with unlimited data, the carrier will give you a $10 bill credit each month for one year instead.
While this definitely sounds like an attractive offer to people who may want to switch wireless carriers, like all promotions, it does come with a little fine print. In order to score the unlimited data or bill credit, existing T-Mobile customers have to register their phone number and their referral’s phone number at a special website within 30 days of the new service’s activation. Also, both the existing and new customer must maintain service without plan changes to continue receiving the promotion.
T-Mobile Urges Its Customers to Rescue Beleaguered Sprint Customers
Offers free unlimited LTE data upgrade for a full year to Simple Choice customers who bring a Sprint (or Verizon or AT&T) customer over to the Un-carrier
BELLEVUE, Washington – August 21, 2014 – Sprint’s customers have suffered much. They’ve endured the Framily. They’ve endured America’s slowest nationwide LTE network. And now again, the (ironically named) carrier has forsaken its loyal customers, offering its latest, “best deals” to everyone but its own current customers. It’s hard to watch.
But now T-Mobile (NYSE: TMUS) is stepping forward to help. Today, the Un-carrier announced a new program encouraging T-Mobile customers to save their friends and colleagues still with Sprint.
Starting next week, whenever a T-Mobile Simple Choice customer throws a lifeline to a Sprint (or AT&T or Verizon) customer and brings them to the Un-carrier, both receive unlimited LTE data for a full year on T-Mobile’s blazing-fast LTE network, at no additional charge. T-Mobile Simple Choice customers who already have unlimited LTE data receive a $10 credit each month for twelve months.
“It continues to amaze me to see the old carriers failing to listen to their customers−or reward them for their loyalty,” said John Legere, president and CEO of T-Mobile. “That arrogance and indifference has defined the U.S. wireless industry for too long. We’re changing all that. In fact, this entire Un-carrier consumer movement is built on the simple act of listening to customers.”
Earlier this week, Sprint introduced a new offer for T-Mobile, AT&T and Verizon customers−leaving its own customers wondering about the price of loyalty. At the same time, Sprint launched a new family plan with a fixed data cap and no option for unlimited LTE data. When families exceed their cap – assuming that’s even possible on the nation’s slowest LTE network – families are hit with overages to the tune of $15 per gigabyte.
In stark contrast, T-Mobile’s Simple Choice plan comes with unlimited data, talk and text − and with no overages and no annual service contracts − on America’s fastest nationwide 4G LTE network.
“When we saw how Sprint’s dissing its own customers and dropping unlimited LTE plans for families, we knew we had an opportunity to help these people out,” said Mike Sievert, Chief Marketing Officer for T-Mobile. “Only a ‘carrier’ would be arrogant enough to make an offer limited only to new prospects, while forgetting their existing customers. The Un-carrier way is to give the best offers to your loyal customers – and that’s what we’re doing again today.”
Rescuing a Sprint (or Verizon or AT&T or other) customer is simple. Starting next Friday, August 29th, T-Mobile customers just report their good deed at www.t-mobile.com/referral. You’ll need your T-Mobile number and your friend’s number they’ve ported over. When you report a successful rescue mission within 30 days of your friend’s activation with T-Mobile, the unlimited LTE data service or bill credit for both of you will start that month.
Limited time offer; subject to change. Qualifying Simple Choice plan required; not available for pre-paid. Referee must register at www.T-Mobile.com/referral and identify referrer within 30 days after activation. $10 credit provided as bill credit, starting after qualified referral. Referee and referrer must maintain active service, and be in good standing on account, when credits are processed. Limit one $10 monthly credit or unlimited 4G LTE offer per referrer account. Referrer and referee must both maintain service without plan changes to continue receiving referral benefit.
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If nothing else, they’ve got a very interesting strategy. Let’s see if this works. I’d like to see them improve their service though.
What about loyal T-Mobile customers who have been with you for over a decade?… Do we have to leave T-Mobile for competitor only to have you pay our ETF to come back and get free unlimited LTE???
Not sure if you fall into this but the release reads ” T-Mobile Simple Choice customers who already have unlimited LTE data receive a $10 credit each month for twelve months.”
?? so, I’m seriously considering switching from AT&T to T-Mobile once the iPhone 6 (smaller) is available on T-Mobile’s network…to get this offer, do I have to find someone that is on T-Mobie already and get them to refer me???
Of course, it is must, now just convince any T-Mo customer and both of you will receive unlimited data for a year.
I would love nothing more then to switch to T-Mobile, but their coverage is practically non-existenet in the Chicago burbs.
What burbs do you live in, because I’ve had T-Mobile for years and my phones have worked everywhere from Arlington Heights, to Aurora, to Joliet.
South(west). Oaklawn/Bridgeview/Burbank area.
Interesting…..I live in ATL but my parents live in the SW burb of Summit. I have never had any issues with coverage in Bedford Pk, Bridgeview, Justice, Oak Lawn, etc. You might want to ask around before deciding against T-Mobile. Especially if you will be saving money.
My wife has had T-Mobile for a few months and it’s always very difficult to get in-touch with her. I’m not referring to the data, but rather the rarely used voice service. Everywhere she goes she only has two bars and on many occasions we’d be in the same building (department store, mall, etc) and I can’t reach her. When I finally get to her I check her phone and she’d have to bars, but standing right next to her I’d call from my ATT phone and it’d go straight to voicemail. We’ve even replaced her iPhone with no luck.
Loving cat fight of carriers. now we have to decide between Sprint and T-Mobile.
I’ll give yea a UNLIMITED GAS CARD! After your first fill up you can only use a $1.00 a day! for 30 days! FAIL!
They’ve endured framily – but T-mobile customers have to deal with the joke that is T mobile customer service. I am pretty sure pathological lying is a prerequisite to the job. I actually had one tell me once that because they told me they were sending an engineer to check out our tower due to multiple complaints didn’t *actually mean* they were *actually* going to send someone! They had no response to “Well – what DOES that sentence mean then?!”