For about two hours this morning, employees couldn’t check in to work, stores couldn’t make sales, and Genius Bar appointments couldn’t be kept. Employees couldn’t check email until 3 pm London time.
The issues meant that store staff were unable to use their card machines to take payments, leading stores to resort to old-fashioned mechanical paper machines (photo below) …
One UK visitor to an Apple Store in Birmingham tweeted this photo.
Store problems appeared to be limited to Europe, though the inability to login to the Apple website using Apple IDs made it impossible to make advance Genius bar appointments in US stores.
Apple blamed the outage on “an internal DNS error at Apple,” and apologized for the inconvenience.